Senior Manager, IT Support - AML/ Oracle Transaction Monitoring

TD•Toronto, ON

2d•Onsite

About The Position

This role is for a Senior Manager, IT Support focusing on AML/Oracle Transaction Monitoring within the Technology Solutions Line of Business. The position is located in Toronto, Ontario, Canada, with standard working hours of 37.5 per week. TD is committed to fair and equitable compensation, offering opportunities for growth and skill development. The base pay for this role ranges from $115,600 to $163,200 CAD, with the actual offer potentially varying based on candidate qualifications, experience, and other business needs. The company encourages open dialogue about compensation with recruiters.

Requirements

Undergraduate degree or Technical Certificate
10+ years relevant experience
Communication and presentation skills

Nice To Haves

Knowledge of F5 network routing
Knowledge of Oracle Databases
Knowledge of Tomcat/Apache
Knowledge of Oracle AML and Financial Crime Compliance Management—Transaction Monitoring(FCCM) an asset
Experience in incident management and change management in large scale organizations
Project management experience an asset
Knowledge of financial forecasting and management for the team
Experience in Batch process management and AutoSys scheduling
Experience in complex data base query performance tuning an asset
Experience managing offshore and vendor SOW resources
Graduate degree, preferred

Responsibilities

Oversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted, value-added, and controlled remediation plans.
Manage the operations/support/management of products/systems/applications/services for a range of clients to support them in meeting business objectives/goals.
Manage key relationships with both delivery teams and partners and hold regular service delivery reviews that promote continuous service improvement.
Drive and manage a highly effective controls environment (including processes), covering change management, production implementation, compliance and audit controls, and business continuity (both application and resources).
Work with clients to prepare comprehensive IT solutions that meet/exceed client objectives for new and existing systems/applications.
Partner with delivery teams to schedule test cycles and deployments in a timely manner.
Ensure scheduled changes take place with proper testing, monitoring and implementation and with little or no adverse impact to the business.
Work with technology partners to ensure that environment modifications interact appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet performance requirements.
Understand baseline support costs (people, infrastructure, application) and work to drive down the cost of the supported services.
Oversee the integration of all systems, projects and technical interfaces to ensure a high level of service and support to the client and efficient system operation.
Lead effort to test, debug, and performance analyze and document environment components.
May conduct/oversee IT planning with internal clients, prioritize activities and allocate resources consistent with business strategy and objectives.
Negotiate and document project deliverables, timelines, project charters/costing, roles, responsibilities and critical milestones and communicate project status and provide timely escalation of issues to ensure project objectives are met.
In partnership with other team members, ensure a close relationship is maintained with clients, in order to keep informed of their business needs and direction.
Measure the level of service to customers/clients, analyze trends, and determine appropriate actions where applicable.
Identify vendors/TD areas able to provide IT related services and partner with clients in developing business cases, RFI/RFP, etc. consistent with business requirements and guidelines.
Manage day-to-day vendor relationships; ensure timely/accurate communication and resolution of issues.
Act as an integrator of solutions, provide flexibility, and ensure a good understanding of technology choices by offering and negotiating options with the clients.
Provide insight, information and recommendations on industry trends and promote/develop IT awareness and technical understanding of business partners/clients.
Partner closely with core infrastructure teams to provide highly resilient and fully engaged support model that encompasses end-to-end operational support, including storage, networks, security and computer operations.
Consistently strive for timely resolution of production issues while meeting business requirements and service level expectations.
Provide 2nd and 3rd level support for production incidents and provide single point of contact for business communications related to production incidents, escalate as required.
Support/develop sound business cases with an on-going focus on reusability, scalability, innovation, and enterprise-wide solutions.
Establish project teams and ensure agreed deliverables are communicated and delivered within time, budget and quality parameters.
Ensure all testing, quality assurance and post-implementation reviews are conducted against critical success factors, per the project plan and objectives.
Continuously improve timeliness of delivery while balancing quality and price of solutions/services offered.
May manage appropriate recovery of costs to ensure effective cost management within own area and may develop/manage budgets for IT related activities.
Ensure compliance with IT Disaster Recovery Plan (DRP) and the department’s Business Recovery Plan (BRP).
Continuously enhance knowledge/expertise in own area and keep current with industry and/or business trends.
Responsible for management of the overall team providing both leadership and technical guidance; set targets and objectives for the team, and deliver results.
Grow team expertise to align with enterprise demand and the Bank's business/technology direction; assess team skills and capabilities and continually look for ways to provide and enhance value delivered.
Foster an environment/culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism.
Co-ordinate necessary resources to ensure completion by deadlines.
Provide coaching, development, succession, recruitment, resource management and overall team leadership for team members and provide regular input into team members’ assessment of performance and development plans.
Prioritize and manage own workload in order to deliver quality results and meet timelines.
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team.
Establish effective relationships across multiple business and technology partners, program and project managers.
Responsible for managing multiple, broad and highly complex teams and/or projects which are diverse in scope.
Sets direction at an operational level, works autonomously in the management of the unit and collaborates with other business heads to establish and execute on common goals.
Directs/manages large-scale applications/systems/projects across multiple product lines/businesses, involving significant scope and complexity.
Directs/manages a large group (e.g., up to 50) of IT professionals.
Understands strategic direction (including financials) and champions alliances to benefit the Bank, advocates for operational improvements to enhance value to the organization.
Directs the development of resolutions, plans and strategies for operational advancement.
Key contact internally and externally.
Generally reports to an Executive.