Senior Manager, IT Support Services - Penn Dental Medicine
About The Position
Manages support staff within the Department of Information Technology at Penn Dental Medicine, providing IT services/support over Academic, Clinical and Research operations both, onsite at the School and at remote clinical locations. Provides direction for team; maintains accountability for team’s results. Facilitate team meetings and dissemination of information. Oversees projects, day-to-day operations and activities; Draft policy and procedure recommendations to create or improve services. sets policies and procedures, technical standards and methods, and priorities. Participates in or leads planning efforts. Assist with vendor management efforts, sourcing new vendors, and working with procurement team. Reports to leadership on information systems plans, projects, performance and related matters. Manages procurement activities for end user computing devices. Participates in budgeting activities. Provide research and recommendations on expanding or improving quality of service. Keeps up to date on current trends and innovations. Perform other duties as assigned. Provide and maintain expertise in innovative solutions focused on the responsible stewardship of Penn Dental Medicine and its community experience.
Requirements
- Bachelor's Degree with 3-5 years of related experience or equivalent combination of education and experience is required
Responsibilities
- Manages support staff within the Department of Information Technology at Penn Dental Medicine, providing IT services/support over Academic, Clinical and Research operations both, onsite at the School and at remote clinical locations.
- Provides direction for team; maintains accountability for team’s results.
- Facilitate team meetings and dissemination of information.
- Oversees projects, day-to-day operations and activities.
- Draft policy and procedure recommendations to create or improve services.
- Sets policies and procedures, technical standards and methods, and priorities.
- Participates in or leads planning efforts.
- Assist with vendor management efforts, sourcing new vendors, and working with procurement team.
- Reports to leadership on information systems plans, projects, performance and related matters.
- Manages procurement activities for end user computing devices.
- Participates in budgeting activities.
- Provide research and recommendations on expanding or improving quality of service.
- Keeps up to date on current trends and innovations.
- Perform other duties as assigned.
- Provide and maintain expertise in innovative solutions focused on the responsible stewardship of Penn Dental Medicine and its community experience.
Benefits
- excellent healthcare
- tuition benefits for employees and their families
- generous retirement benefits
- a wide variety of professional development opportunities
- supportive work and family benefits
- a wealth of health and wellness programs and resources
- comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits
- flexible spending accounts
- tuition assistance
- generous retirement plans
- Long-Term Care Insurance
- Wellness and Work-life Resources
- Professional and Personal Development
- access to a wide range of University resources as well as cultural and recreational activities
- Discounts and Special Services
- Flexible Work Hours
- Penn Home Ownership Services
- Adoption Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
