Senior Manager IT Strategic Services

3MD Inc.•Redmond, WA

25d•$156,910 - $170,292•Onsite

About The Position

The Senior Manager, IT Strategic Services is a dual-sided management role responsible for building and managing Denali's field service partner network while growing the pipeline for Denali's IT services portfolio within existing client accounts. This role qualifies and onboards vendor partners, grows account relationships through active account management and outbound sales, and works closely with the Sales team to uncover IT services opportunities. The Senior Manager, IT Strategic Services owns the quality of deal packages entering Service Operations and partners closely with Service Operations, Project Management, and Service Delivery to continuously improve process and workflow. This role requires deep field service credibility — someone who can represent Denali's technical capability directly in front of customers.

Requirements

10+ years of hands-on or leadership experience in low-voltage / structured cabling / industrial controls field services — deep enough to be a credible technical voice in front of customers
Proven track record qualifying and onboarding 3rd-party/subcontracted field service vendors at scale
Strong working knowledge of low-voltage systems (BICSI standards, access control, CCTV/surveillance, fire alarm, BAS/BMS, AV) and the technical fluency to speak credibly with vendors, technicians, and clients alike
Comfort operating cross-functionally across Sales, Service Operations, Project Management, and Service Delivery
Experience packaging and qualifying deals for handoff to delivery/operations teams — scope, pricing, and resourcing
Strong relationship-building and negotiation skills
Some exposure to account management or client-facing business development — comfortable in front of a client and willing to grow into a more active sales role with support from the Sales team

Nice To Haves

BICSI RCDD, NICET, or PMP certification
Experience partnering with an internal sales organization to uncover cross-sell/upsell opportunities within existing accounts
Experience serving hyperscale, logistics/warehouse, or big-box retail clients
Background in continuous improvement or process methodologies (Lean, Six Sigma, or similar)
Existing relationships with low-voltage/field service vendors in key growth markets
Experience with change-order/scope management on large capital deployment programs

Responsibilities

Evaluate and onboard qualified vendors into Denali’s partner network by assessing capabilities, licensing and certifications, safety records, and coverage alignment
Develop and maintain strong relationships within the low-voltage and field service vendor community to sustain a reliable and high-quality bench of partners
Drive pipeline growth through active account management of existing relationships and strategic outbound sales and prospecting efforts
Proactively identify new vendor and revenue opportunities for Denali’s IT services portfolio within their existing client accounts
Collaborate with the Sales team to uncover opportunities for Denali's IT services portfolio within their existing client accounts
Support account teams in scoping and positioning IT services offerings to align with client needs
Intake and package qualified deals for handoff to Service Operations, ensuring all information is complete and accurate prior to transition
Maintain and enforce the quality standard for deal packages entering delivery, including scope, pricing, resourcing plans, and timelines
Partner with Service Operations, Project Management, and the Service Delivery team on active opportunities to ensure seamless execution
Contribute to the continuous improvement of business workflows and processes across the full deal lifecycle, from opportunity identification through delivery handoff.