Senior Manager, IT Operations
RepliGen Corporation•Waltham, MA
•$143,100 - $200,000
About The Position
Repligen is seeking a Senior Manager, IT Operations to lead global Tier 2 and platform operations across a multi-site environment supporting manufacturing, laboratory (OT), and corporate functions. This is a high-impact leadership role at the center of our IT organization—owning service stability, operational performance, and user experience across a rapidly growing global footprint. We are looking for a hands-on, player-coach leader who can drive execution, elevate team capability, and bring structure and discipline to a distributed operations environment.
Requirements
- 12+ years of IT experience, including 5+ years leading infrastructure or operations teams
- Proven ability to build, develop, and elevate global technical teams
- Strong hands-on experience with: Microsoft Entra ID and Active Directory
- Azure and hybrid infrastructure (AWS experience a plus)
- Endpoint management (Intune; SCCM a plus)
- Enterprise patching, compliance, and device lifecycle management
- Microsoft 365 ecosystem
- Experience with ITSM tools and frameworks (ServiceNow required; ITIL strongly preferred)
- Demonstrated ability to improve operational performance through KPIs, SLAs, and process maturity
- Experience managing vendors and third-party service providers
- Understanding of structure operations in regulated or manufacturing environments.
- Experience with disaster recovery, business continuity, and capacity planning
- Strong leadership, communication, and stakeholder management skills
- Operational mindset with a focus on reliability, scalability, and continuous improvement
- Experience building and scaling high-performing global teams, driving capability growth while fostering a collaborative, service-oriented culture
Nice To Haves
- AWS experience
- SCCM experience
- ITIL strongly preferred
- Microsoft certifications
Responsibilities
- Lead and develop a global IT operations team, driving accountability, performance, and service excellence
- Own service delivery performance, including MTTR, SLAs, backlog, and end-user satisfaction
- Establish and enforce a clear Tier 1 / Tier 2 / Tier 3 operating model
- Lead major incident management and drive timely resolution and root cause analysis
- Mature and enforce ITIL processes (incident, problem, and change management) using ServiceNow
- Define and track operational KPIs and reporting to provide visibility into service performance
- Oversee hybrid structure operations across Azure and on-prem environments
- Manage identity services across Active Directory and Microsoft Entra ID
- Lead endpoint and device management strategy, including Intune, SCCM, and Autopilot
- Ensure enterprise patching, endpoint compliance, and secure configuration management
- Manage vendors, managed service providers, and third-party partners, including SLAs and performance
- Contribute to IT operations budgeting, cost control, and resource planning
- Own disaster recovery, business continuity readiness, and capacity planning across global environments
- Partner with manufacturing, laboratory (OT), and cross-functional IT teams to drive reliability, standardization, and continuous improvement
Benefits
- paid time off
- health/dental/vision
- retirement benefits
- flexible spending accounts
- variable cash programs (bonus or commission)
- equity as part of the compensation package
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
