Senior Manager, Issues Management

Scotiabank • Toronto, ON

63d • Onsite

About The Position

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Contribute to the overall success of Enterprise Security Office and is responsible for centralized tracking, coordination, and oversight of audit and regulatory findings across the business. This role ensures issues are appropriately documented, action plans are robust, timelines are met, and remediation is sustainable. The incumbent will be responsible for providing Global Operations Operating Units/Issue Owners advice, support and counsel related to issues management of Audit, Second Line Testing (AML Risk/M&T, Compliance), RCSAs, Scenario Analysis Issues, SOX Control Weakness Issues and Management Self-Identified issues.

Requirements

• University Degree or equivalent and a minimum of minimum of 5 years of experience in the financial services industry preferable in a global/matrix organization in risk management, project management, Audit and/or critical unit.
• 5+ years financial services experience.
• Sound knowledge in the Bank’s policies, procedures, operations, organization and internal controls.
• Flexible, analytical, strong problem-solving capability; focused on results and efficiency and able to work independently.
• Strong organization and time management skills, with the ability to prioritize workload to meet deadlines.
• High Degree of computer literacy and working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent presentation and communication skills both verbal and written.
• Strong relationship competencies to build/maintain productive relationships with key stakeholders and business unit partners.

Responsibilities

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Lead and drive a client focused culture to deepen client relationships.
• Maintain a comprehensive inventory of all audit and regulatory findings (Internal Audit, OSFI, U.S. regulators, external reviews). This requires coordination with the business areas, review of documents, identifying self-reported control gaps, liaising with the issue identifier and managing any follow-ups.
• Guide/support business lines to prepare for upcoming audits and reviews.
• Ensure all documentation and information requested by the reviewer(s) is provided on a timely basis.
• Support with the documentation of and/or review of Management Action Plans, ensuring the plan(s) addresses/resolves the identified gaps/root causes and that the resolution is effective and sustainable.
• Obtain, review and challenge completed issue closure packages prepared by the issue owner.
• Ensure proper implementation of remediation activities and agreed upon management action plans have resolved the problem and addressed the underlying root cause of the issue.
• Ensure the resolution is effective and sustainable and aligns with the examiner’s recommendations and specific actions required for closure of the issue; and all specific evidence required for closure has been provided.
• Obtain, review and challenge completed quarterly updates prepared by the Operating/Unit/Issue Owner, ensuring that resolution of the issue is still on track to meet the original resolution date.
• Ensure the remediation being implemented resolves the problem and addresses the underlying root cause of the issue; and All applicable evidence has been provided.
• Escalate any issues that will not be resolved by the original resolution date, seeking approval to extend the date.
• Monitor the status of open remediation plans to support on-time closure, reporting status regularly to senior management on remediation plan effectiveness and timeline.
• Maintain issue status reports/dashboards and provide status updates to executive management as needed.
• Provide relevant Bank stakeholders with any information/documentation related to issues upon request.
• Coordinate with Bank’s 3 lines of Defense and actively engage with support functions : Compliance, AML, and SOX on behalf of the Issue Owners.
• Follow up with management/Issue Owners to achieve completion of action plans within target dates.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champion a high performance environment and contributes to an inclusive work environment.

Benefits

• Diversity, Equity, Inclusion & Allyship
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree