The Invoicing & Billing Lead is responsible for overseeing the timely, accurate, and compliant generation of customer invoices across government and commercial customers. The leader will ensure the effectiveness, resilience, and scalability of end to end invoicing and billing across all contract types, overseeing generation, validation, distribution, and the coordination of complex internal and inter company billing processes, including the 1LMX transformation and organizational transitions. The role guarantees completeness and accuracy of invoices in line with enterprise billing policy, manages billing queues, and resolves systemic delays, discrepancies, or errors within billing systems. By leveraging data, analytics, and performance metrics, the leader provides executive level reporting on billing accuracy, cycle time, trends, risks, and service performance, while applying predictive analytics and benchmarking to shape long term planning and investment decisions. They will define billing performance metrics, reporting standards, and insight priorities, and enforce compliance with enterprise, contractual, and governmental billing requirements through robust governance frameworks, audit readiness, and close partnership with Legal, Compliance, Internal Audit, and Accounting. As the primary strategic partner, the leader will craft and execute a long term vision and roadmap for invoice and billing capabilities aligned with OTC strategy, 1LMX, GFS Reinvention, and corporate values, collaborating with Collections & Cash Application, Contract Close out, IT, and Business Areas. Additionally, they will build and mentor a high performing team of managers and associate managers, fostering a culture of accountability, continuous improvement, and operational excellence while driving process optimization, automation, standardization, system enhancements, and user experience improvements to elevate productivity, quality, and service outcomes.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed