Senior Billing Services Manager

Loews Hotels•Nashville, TN

About The Position

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests. Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Requirements

Extensive knowledge of computer based front and back of house Accounting Management Systems
Prolific in Windows, Word, Excel and MS-Office software and applications
Ability to assemble, analyze, and present integrated data and complex technical information to all levels of management
Organization/prioritization skills necessary to meet deadlines
Effective management, leadership, organizational and communications skills
Working knowledge of basic office equipment, i.e.; fax, copiers, printers, calculators
Ability to work flexible schedule to include weekends and holidays
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards

Responsibilities

Reviews contracts and turnovers for approved deviations and client requests from standard Loews Hotels at UO policies regarding deposit, billing and payment terms.
Works closely with LFSC, Hotel Sales and Catering personnel and ensures that all deposit requirements are being met and that all clients either have approved direct billing or are fully pre-paid before their events.
Ensures attendance at pre and post convention meetings to ensure that client requests for special billing arrangements are met: attends when available
Works closely with Convention Services Managers, Sales Dept. Account Managers, Front Office Managers and Front Office personnel to service all group billing requirements
Monitors in-house group/convention bills to ensure proper application of charges and that credit limit is not exceeded
Ensures that all discrepancies or disputes in billing are researched and resolved
Ensures maintenance of complete file, with appropriate documentation for all charges associated with all group/conventions
Reviews city ledger reports weekly and monthly, identifying concerns and addressing them as soon as possible
Instructs departments as to the correct procedures regarding credit policies, and ensures adherence to established credit policies
Attends monthly property credit review meetings with the Accounts Receivable Manager to review problem accounts and ensure proper understanding of credit policies and procedures
Schedules and oversees the work of a support staff engaged in billing activities, trains and instructs employees, and reviews their work for accuracy
Interviews, selects, trains, appraises, coaches, counsels and disciplines accounting personnel according to Loews standards
Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
Other duties as assigned
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Complies with hotel standards, policies and rules
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards