Billing Services Coordinator

Upstream Rehabilitation • Fayetteville, NC

4h

About The Position

Cape Fear Orthopaedic Clinic/ Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is looking for a Billing Services Coordinator to join our team in Fayetteville, NC!
Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?
What is a Patient Care Coordinator?
A Billing Services Coordinator is an intermediate level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
Our Billing Services Coordinators have excellent customer service skills.
Billing Services Coordinators learn new things – a lot! The Billing Services Coordinator multitasks in multiple computer programs each day.
A day in the life of a Patient Care Coordinator:
Greets everyone who enters the clinic in a friendly and welcoming manner.
Schedules new referrals received by fax or by telephone from patients, physician offices as needed
Verifies insurance coverage for patients as needed
Collects patient payments as needed
Maintains an orderly and organized front office workspace.
Other duties as assigned.
Position Summary:
The Billing Services Coordinator - I (BSC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The BSC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.

Requirements

• High School Diploma or equivalent
• Communication skills – must be able to relate well to Business Office and Field leadership
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
• As a member of a team, must possess efficient time management and presentation skills
• 1+ years with 3 preferable experience in Revenue Cycle, Medicare, and Commercial Insurance in a high‐production environment.
• Claim Follow-Up: Researching, tracking, and resolving unpaid, denied, or pending claims with insurance companies.
• Understanding of Medicare, Medicaid, and commercial insurance reimbursement processes.
• Strong verbal and written communication for negotiating with insurance payers and patients
• Ability to use Electronic Health Record (EHR) systems, medical billing software, and Microsoft Office.
• High attention to detail and ability to handle stressful situations.

Responsibilities

• Collect all money due at the time of service
• Convert referrals into evaluations
• Schedule patient visits
• Create an inviting clinic atmosphere.
• Make all welcome calls
• Monitor and influence arrival rate through creation of a great customer experience
• Manage schedule efficiently
• Manage document routing
• Manage personal overtime
• Manage non-clinical documentation
• Manage deposits
• Manage caseload, D/C candidate, progress note, and insurance reporting
• Monitor clinic inventory
• Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
• Complete quarterly compliance training.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED