Senior Manager - Intragroup Service Oversight, US Technology

Scotiabank•Dallas, TX

41d•Onsite

About The Position

This role will serve as a Senior Manager in the Technology Governance Office, focusing on intragroup service oversight. This Senior Manager will be an individual contributor role partnering with other regional oversight teams for the strategic oversight of technology services provided by the Enterprise for SBUS, ensuring robust monitoring and reporting processes. This role drives data-informed decision-making across the Global Wealth Management and Global Banking and Markets technology organizations and partners with senior leadership to align technology performance with business objectives. This senior manager will partner with all ‘voice of the internal customer’ stakeholders to ensure that their requirements are captured in the service performance oversight. Contribute to the overall success of Technology for Global Banking and Markets by ensuring specific individual goals, plans, and initiatives are executed/delivered in support of the team's business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

Requirements

A good working knowledge of Global Banking & Markets products
Expertise in vendor oversight requirements
Ability to translate complex data into actionable business insights for senior stakeholders
Strong presentation skills, an eye for detail and the ability to prioritise and work to deadlines
Make decisions at a high pace, and convey a sense of urgency
Encourage others to improve processes and find innovative ways to solve problems
Acts with professionalism and respect at all times
Exemplifies a strict ethical code to pursue honesty, integrity and transparency

Responsibilities

Responsible for the oversight of all BNS Technology services provided to SBUS
Complete local TPRM governance requirements for applicable services
Document and maintain the operational aspects of the service level agreements, leveraging Enterprise artifacts where possible
Hold regular meetings with internal service providers and consumers and perform independent challenge and feed escalation points to the Regional Head of US Technology
Monitor KRIs and KPIs and escalate any items to the business and management where appropriate.
Challenge root cause and follow through on service provider remediation actions
Fostering a partnership between Regional Oversight & Technology Governance Office
Act as the escalation point ensuring where required further escalations are made to Regional Head of US Technology when services are not being delivered as contracted
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.