Senior Manager - Internal Fraud Reporting & Insights

American Express•Charlotte, NC

10d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Senior Manager, Internal Fraud Reporting & Insights plays a critical role in shaping how American Express measures, reports, and communicates internal fraud risk across the enterprise. Reporting to the Vice President of Detection, Reporting, and QA for Internal Fraud, this role is responsible for delivering high-quality, data-driven reporting and insights that enable informed decision-making at the executive and operational levels. This individual contributor will oversee the development of key metrics, dashboards, and executive reporting to support risk transparency, regulatory compliance, and governance excellence. The ideal candidate is a strategic thinker and hands-on data storyteller who excels at converting complex internal fraud and control data into meaningful insights and enterprise narratives.

Requirements

Bachelor’s degree in data Analytics, Business, Finance, Risk Management, or related field required; Master’s preferred.
7+ years of experience in fraud risk analytics, reporting, or business intelligence, ideally within financial services.
Advanced proficiency in data analytics and visualization tools such as SQL, Tableau, Power BI, or SAS.
Strong understanding of data architecture and governance principles.
Ability to synthesize and simplify complex data into concise, impactful insights.
Strong Excel and PowerPoint skills for executive reporting and visualization.
Familiarity with fraud risk management frameworks, KRIs, and internal control metrics.
Excellent communication and presentation skills with the ability to influence at senior levels.
Strong organizational skills with an ability to manage multiple projects and stakeholders simultaneously.
Proven leadership skills, fostering team engagement, collaboration, and accountability.
Strategic thinker who can balance tactical execution with long-term vision and improvement

Nice To Haves

Experience supporting governance reporting, risk management, or compliance-driven reporting programs preferred.

Responsibilities

Lead the design, development, and delivery of standardized internal fraud reporting across the enterprise, including dashboards, scorecards, and leadership presentations.
Oversee the creation of recurring and ad-hoc reports for senior leadership, risk committees, and regulatory engagements.
Define and maintain key risk indicators (KRIs), key performance indicators (KPIs), and other fraud-related metrics that measure program effectiveness and residual risk.
Ensure data accuracy, consistency, and integrity across all internal fraud reports and management information (MI) packages.
Enhance automation and streamline data pipelines supporting internal fraud reporting.
Translate data into actionable insights, identifying trends, emerging risks, and opportunities for control enhancements
Provide interpretive analytics and executive-ready commentary that informs strategic decision-making and governance discussions.
Partner with Fraud Analytics and Risk Identification teams to connect detection results, control metrics, and operational outcomes into cohesive narratives.
Prepare insightful briefings and presentations to senior leaders, including the Chief Risk Officer, Operational Risk leadership, and Internal Audit partners.
Promote a high-performance culture rooted in accuracy, curiosity, and continuous improvement.
Balance strategic oversight with hands-on analytical contributions where needed to meet critical deadlines.
Partner with the Governance team to support enterprise internal fraud reporting requirements, governance forums, and regulatory engagements.
Support the preparation of materials for fraud governance committees, internal forums, and external regulatory submissions.
Collaborate across lines of defense to ensure alignment of internal fraud data, definitions, and reporting practices.
Manage requests from internal partners such as Operational Risk, Compliance, and Audit, ensuring timely and accurate data delivery.
Identify opportunities to enhance efficiency, visualization, and storytelling through advanced analytics and business intelligence tools.
Drive adoption of modern visualization platforms (e.g., Tableau, Power BI) to evolve static reports into interactive and dynamic dashboards.
Continuously refine data governance, documentation, and quality control processes to support audit-ready and transparent reporting.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities