Manager - Asset Protection, Fraud Analytics & Reporting

Knitwell Group

1d • Remote

About The Position

The Manager, AP Analytics & Reporting, is primarily responsible for serving as the backup administrator of our case management and analytics reporting platform. This role reports to the Senior Manager of AP Fraud Analytics & Reporting. The Manager will deliver actionable shrink and loss reduction analysis and insights across the enterprise. They should have a strong understanding of the fraud landscape across both Omni and Retail channels, with experience in establishing and standardizing processes. They should have a strong understanding of investigative principles and how shrink and loss occur within both Omni and Retail environments. Additionally, the Manager will assist in reporting Asset Protection metrics and KPIs, tailored to various stakeholder groups. This role also supports Fraud Management operations and initiatives aligned with the broader enterprise Asset Protection strategy.

Requirements

• Bachelor’s degree or equivalent experience.
• 3 -5 years’ experience in fraud prevention and investigation.
• Expert knowledge of Ecommerce fraud management applications, and knowledge of fraud risks associated with credit and debit cards are a must for employment.
• Familiar with the Knitwell Brick & Mortar policies for all brands.
• Excellent problem solving analytical and investigative skills, detail-orientation, independent thinking, and organizational skills.
• Advanced Excel Skills in Macros & Formulas.
• Ability to work on multiple projects at the same time at a high-level of attention to detail
• Strong verbal and written communication skills and strong interpersonal skills with the ability to clearly articulate complex concepts to peers and management
• Ability to work flexible hours.
• Applicants to this position must be authorized to work for any employer in the US without sponsorship.
• We are not providing sponsorship for this position.

Nice To Haves

• 3-5 years fraud management experience in a leadership role, preferably in the retail environment
• 2+ years of data analytics, preferably focused on fraud risk
• Proficiency with MS Office suite (excel, word & PowerPoint a must).

Responsibilities

• Responsible for report building, by collecting and organizing the data within the Think LP EBR system to build KPI reports used by our AP Field Team.
• Support and maintain the development of dashboards used on a day-to-day basis by our stakeholders.
• Document and maintain records of TLP issues/solutions reported by the field users.
• Responsible, preparing files for external datasets and validating data accuracy.
• Responsible for creating, maintaining, and executing alerts within the Think LP EBR system.
• Responsible for the successful integration of all brands within the Knitwell organization.
• Monthly KPI reporting to all Field Leaders that includes store data. They will use the Asset Protection analytics platform to reflect current risks/exposures, including recommendations in modifying risk strategies for our retail stores.
• Build relationships with internal partners, ensuring proactive communication to understand and be responsive to business needs.
• Knowledge of common fraud schemes, contributing factors to inventory loss, and the ability to identify patterns that support Asset Protection strategies.
• Ability to learn new applications as needed to support KnitWell overall fraud strategy.
• Drives efficiencies by having continuous growth mindset.
• Ad Hoc Reporting as needed.
• Build relationships with industry peers and groups and is knowledgeable about industry best practices.

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies
• Support for your individual development plus opportunities for career mobility within our family of brands.
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.
• Medical, dental, vision insurance & 401(K).
• Employee Assistance Program (EAP).
• Time off – paid time off & holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager