Senior Manager - Internal Fraud, Digital Product Solution Design

American Express•Charlotte, NC

1d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Senior Manager, Internal Fraud, Digital Product Solution Design plays a key role in shaping and delivering digital solutions that enhance American Express’ ability to detect, prevent, and manage internal fraud risk across the enterprise. Reporting to the VP of Internal Fraud Governance and Product, this role partners across risk, analytics, technology, and product teams to translate complex business needs into scalable, data-driven, and user-centric solutions. This individual contributor owns key product capabilities and supports the development of product vision and roadmaps, driving feature definition, prioritization, and delivery. The ideal candidate is a strategic, data-driven product professional with a strong ability to translate complex risk and business requirements into scalable, user-centric digital solutions. They bring a balance of product ownership and hands-on execution, with experience defining features, prioritizing, and delivering capabilities

Requirements

Bachelor’s degree in Business, Technology, Data Analytics, Risk Management, or related field required; Master’s preferred.
8+ years of experience in digital product management, solution design, business analysis, fraud risk management, ideally within financial services or a regulated environment.
Strong knowledge of UI/UX development activities.
Experience translating software product roadmaps into minimum viable product iterations.
History of high performance with demonstrated adaptability to excel in a fast-paced environment, adjust to shifting priorities and manage others through change.
An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping and iterative development.
Experience working in Agile environments with ownership of product workstreams or features.
Strong ability to translate business needs into scalable, user-centric digital solutions.
Solid understanding of data structures, data flows, and system integrations.
Excellent communication, facilitation, and presentation skills with experience engaging senior executives.
Strong organizational, analytical, problem solving and program management skills with attention to detail and process rigor.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and data visualization tools (e.g., Tableau, Power BI).

Responsibilities

Lead the design and delivery of digital product solutions that strengthen internal fraud detection, monitoring, and reporting capabilities.
Collaborate with engineering teams through the product development lifecycle, including backlog grooming, sprint planning, and user acceptance testing (UAT).
Translate complex business and risk requirements into clear product features, user stories, and functional designs.
Partner with risk, analytics, and technology teams to define scalable solutions that integrate data, controls, and operational workflows.
Influence product roadmap decisions by identifying opportunities based on internal fraud trends, user needs, and operational insights.
Ensure solutions align with enterprise data governance, control standards, and risk management frameworks.
Define acceptance criteria, QA requirements, and success metrics to ensure high-quality product delivery.
Analyze product performance, user feedback, and internal fraud outcomes to continuously enhance capabilities.
Develop clear documentation, including product requirements, process flows, and design artifacts.
Partner across lines of defense to ensure alignment on product objectives, data definitions, and reporting outputs.
Support implementation and adoption of new capabilities, including stakeholder engagement and user enablement.
Identify and drive process improvements that enhance efficiency, scalability, and user experience.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities