Associate - Digital Product Solution Design

American Express • Phoenix, AZ

17h • Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Our mission is to make American Express the card of choice through providing uniquely memorable travel experiences for cardmembers. Whether that is booking a dream vacation, assisting when travel plans go awry, or ensuring a best-in-class lounge experience, TLS is there to back cardmembers.
To continue this mission, we are evolving and transforming our technology capabilities, ensuring that we can deliver the world’s best travel experiences in the customers channel of choice, that we know what our card members need, when they need it, and give them the powerful backing of American Express, through continuous investment in new technology solutions.
The Global Platforms & Business Architecture team is responsible for understanding business, user, and technology needs across TLS, and translating this into a high-level business architecture to guide new technology investments. We also advise the TLS leadership team on approaches for new investments, and support understanding the impact of proposed changes and projects.
This role will support Business Architecture and will bridge the gap between business needs and technology solutions by evaluating business processes, identifying areas for improvement, and delivering insights. This role provides an opportunity to be an integral part of the Global Customer Experience & Digital Platforms (GCX) team leading our journey toward a digital servicing model, combining online and offline assets to deliver a global best-in-class, omni-channel Travel and Lifestyle experience

Requirements

• 2–5 years of experience as a business systems Analyst or in a related role ideally technology-driven environment.
• Strong understanding of business process modelling and analysis techniques.
• Proficiency with tools such as Microsoft Excel, PowerPoint, Visio, and project management tools.
• Excellent communication, interpersonal, and documentation skills.
• Ability to manage multiple Business Architecture engagements and priorities in a dynamic environment.
• Strong analytical mindset with attention to detail and structured problem-solving capabilities.
• Solid problem solver with the ability to navigate complex processes and technology landscapes.

Nice To Haves

• Previous experience collaborating with virtual teams in multiple time zones
• Familiarity with Scale Agile methodology
• Demonstrates a strong interest in Travel & Lifestyle products, along with the digital and platform technologies that support them

Responsibilities

• Collaborate with stakeholders to understand business problems, processes, and requirements to provide effective quality checks on architectural engagements.
• Support to evolve & manage the TLS Blueprint, through process models & service blueprint diagrams.
• Conduct research to inform strategy and recommendations.
• Monitor and evaluate proposed solutions to ensure desired outcomes are achieved.
• Engage and build strong relationships, to provide ongoing support on Business Architecture discipline to stakeholders as needed.
• Ensure timely communication of deadlines and decisions across stakeholders.
• The ability to create architectural recommendations, standards, and artifices.

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees