Senior Manager, Internal Communications

California Endowment•Los Angeles, CA

3d•$116,781 - $175,172•Hybrid

About The Position

The California Endowment is seeking a Senior Manager, Internal Communications for the Communications department. This hybrid role will report a minimum of 2 days in our Los Angeles office. The California Endowment (The Endowment) is a private, statewide health foundation established in 1996 whose mission is to expand access to affordable, quality health care for underserved individuals and communities and to promote fundamental improvements in the health status of all Californians. We envision a California that leads the nation as a powerful and conscientious voice for wellness, inclusion, and shared prosperity. Headquartered in downtown Los Angeles, the Endowment has regional offices in Sacramento, Oakland, Fresno and San Diego, with staff working throughout the state. We challenge the conventional wisdom that medical settings and individual choices are solely responsible for people’s health. We believe that health happens in neighborhoods, schools, and with prevention. The Senior Manager, Internal Communications is responsible for the day-to-day management of The Endowment’s internal communications function, ensuring staff are informed, connected, engaged, and aligned around our mission, culture, strategic priorities, and organizational direction. This role develops and implements integrated internal communications strategies that strengthen transparency, foster engagement, support organizational change, and promote a shared understanding of enterprise goals and priorities. Working across the enterprise, the Senior Manager, Internal Communications serves as a trusted partner in communicating organizational priorities, leadership messages, key initiatives, and change efforts. The role oversees internal editorial planning, employee engagement communications, leadership communications support, internal events, staff listening efforts, and organizational learning and knowledge-sharing practices. This position reports to the Director, Institutional Communications, playing a critical role in strengthening organizational culture, supporting effective change management, and creating meaningful opportunities for staff connection, learning, feedback, and engagement.

Requirements

Minimum of five to seven years’ experience in internal communications, employee engagement, organizational infrastructure, or related field.
A bachelor’s degree in public administration, nonprofit management, communications or related field is equivalent to 4 years of relevant experience.
Experience developing and implementing communication strategies across multiple channels.
Experience with mid-sized organizations (100+ employees), non-profits, or mission-driven sectors.
Strategic problem solver who can also execute tactically.
Collaborative partner across teams and functions.
Empathetic communicator who builds trust and connection.
Committed to and holds a solid understanding of how to advance equity through communications.
Strong organizational and project management skills, with attention to detail and deadlines.
Skilled at working toward shared goals alongside teammates and departments.
Adept at navigating ambiguity, shifting environments, and managing sensitive information.
Exceptional writing, editing, and storytelling skills with the ability to adapt tone and style.
Ability to work with a diverse group of staff, audiences, and people.
Ability to work with discretion, confidentiality, and cultural humility.
Strong design sensibility; proficiency with tools like Canva, Adobe Creative Suite, or similar.
Data-driven mindset with the ability to analyze engagement metrics.

Responsibilities

Develops and executes a comprehensive internal communications strategy that supports organizational priorities, values, and culture.
Partners with leadership, People & Culture, and functions across The Endowment to identify communications needs and create consistent messaging.
Leads the ongoing evolution and optimization of the intranet, centering organizational needs, team collaboration, knowledge sharing, and user experience.
Ensures staff receive timely, accurate, and relevant information that supports organizational alignment and engagement.
Establishes communication approaches that promote transparency, understanding, and trust across the organization.
Ensures communications reflect tce+ principles and are grounded in racial equity and trust-based philanthropy.
Manages external vendors and consultants supporting internal communications initiatives, as needed.
Provides communications support to CEO and leadership team in communicating organizational priorities, decisions, and strategic direction.
Drafts and manages executive messaging, organizational announcements, leadership updates, presentations, talking points, and staff-facing communications.
Ensures leadership communications are coordinated, consistent, and aligned with enterprise goals and messaging.
Leads internal editorial planning processes to ensure coordinated and strategic communications across the organization.
Develops and manages all internal communications platforms (intranet, newsletters, staff meetings, digital signage, etc.) and maintains an editorial calendar.
Establishes standards and processes to ensure consistency of tone, brand, and accessibility across communications channels.
Implements best practices for virtual and hybrid communications to reach diverse employee audiences.
Continuously evaluates and enhances internal communications channels and tools to meet evolving staff needs.
Develops and implements communication strategies and protocols that support organizational change initiatives, strategic plan efforts, operational improvements, and cultural transformation.
Partners with leaders and project teams to translate complex initiatives into clear and actionable staff communications.
Anticipates communication needs and develops messaging approaches that support understanding, engagement, and adoption of change.
Helps ensure staff understand how enterprise initiatives connect to organizational priorities and individual roles.
Supports organizational resilience by fostering clear, proactive, and thoughtful communications during periods of transition.
Partners with People & Culture and other departments to strengthen employee engagement, recognition, and belonging through thoughtful communication campaigns and enterprise-wide events.
Creates communication plans that amplify organizational values, equity commitments, and culture-building initiatives.
Facilitates opportunities for two-way communication, feedback loops, and dialogue between leadership and staff.
Identifies innovative approaches to increase participation, engagement, and staff understanding of organizational priorities.
Develops communications strategies that support organizational learning, knowledge sharing, and cross-department collaboration.
Creates systems and processes that improve knowledge management and help staff access, understand, and share organizational information, insights, and lessons learned.
Leads staff listening efforts, including surveys, feedback mechanisms, focus groups, and other engagement activities.
Analyzes staff feedback and communication effectiveness data to identify opportunities for improvement and inform leadership decision-making.
Partners with leaders and departments to close feedback loops and communicate actions taken in response to staff input.
Establishes metrics and feedback mechanisms to measure effectiveness of communications and adjusts strategy accordingly.
Other duties and responsibilities as assigned.

Benefits

Shared medical and dental premiums for employees and eligible dependents
100% employer-paid benefits: vision, life and AD&D, STD, LTD and employee assistance program
Health Care and Dependent Care Flexible Spending Accounts
Reimbursement towards gym fees and/or wellness program and mental health care
9-80 schedule with synchronized off days
Hybrid work schedule available for most positions
11 paid holidays + paid winter holiday closure
Generous paid time off (PTO)
401k plan with generous employer match and contributions
Matching gifts program
Paid parking or public transportation subsidy
Professional development and training opportunities
Tuition Reimbursement Program
Monthly BYOD stipend