Senior Manager, Internal Communications

Pomelo Care • New York, NY

18h • $140,000 - $160,000 • Remote

About The Position

As the Senior Manager, Internal Communications, you'll make sure strategy, organizational updates, and operational changes land clearly with the people who need them. This role is built around two responsibilities: making sure clinical and operational updates are communicated clearly to frontline teams, and supporting the recurring communications that keep the broader company informed and aligned.

Requirements

• 5+ years of experience in internal communications, strategic operations, or executive communications, ideally in a healthcare or clinical environment
• Clear and direct communicator, verbally and in writing, who defaults to plain language over corporate speak
• Editorial backbone, with the confidence to challenge senior leaders and flag when a message is buried or unclear
• Deep empathy; demonstrated understanding of how to write for a diverse audience in a fast-paced professional setting
• Systems-thinker; able to extrapolate from a concrete task to a template, framework and philosophy
• Organized and detail-oriented, with a track record of managing calendars and multi-channel rollouts without missing a detail

Responsibilities

• Own the content strategy, agenda, and speaker prep for all-company forums, including our biweekly org-wide All Hands, quarterly OKR updates, annual company offsites, and other ad hoc forums; ensure content is clear, digestible and impactful
• Partner with executive leadership, as well as external PR, to support any meaningful company-wide change management needs, ensuring alignment between internal and external messaging
• Establish a framework to define an appropriate level of communication plan or intervention based on factors such as scale, complexity and sensitivity of the change
• Act as our company communications air traffic controller; plug in across the organization to ensure visibility into what is rolling out, facilitating thoughtful sequencing and critically solving any problems identified
• Manage a comprehensive communications calendar to sequence updates deliberately
• Create resources to empower all individuals across the company to communicate in an impactful, clear way that aligns with our brand voice and expectation
• Embed fully with the clinical team. Deeply understand them as an audience, their experiences, strategic roadmap, historical challenges, goals, etc.
• Partner with clinical leaders and their operational dyads early in initiative planning, so communication is built into the rollout from the start; identify opportunities to improve the sequencing of initiatives and related communication to maintain a manageable cognitive load for teams
• Manage the clinical communications calendar and develop guidelines to ensure that messages are sent to the most appropriate audience through the most impactful channel, so messaging is accessible and clear for all staff
• Act as the editorial thought partner to our clinical and operational leaders, challenging framing, ideating on message tone, content, forum, etc., and facilitating an effective communications development process across multiple stakeholders
• For any key communications, take the pen on drafting the messaging, pulling from ongoing context gathered through participation in key clinical forums
• Provide reflection and feedback on existing rhythms, identifying gaps, opportunities to gather feedback, and improve the overall experience of communications for the clinical team

Benefits

• Comprehensive Health, Dental, and Vision coverage for employees and their families
• High deductible Health Plans with Health Savings Account (HSA) options
• Flexible Spending Account (FSA)
• Equity grant participation
• 401(k) program
• Competitive vacation policy
• 16 weeks paid parental leave
• Fully remote work flexibility (within the US)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed