Senior Manager, Internal Audit Change Management

TD Bank • Mount Laurel, NJ

4d

About The Position

The Senior Manager, Business Management oversees and leads a large and/or highly complex, and diverse business management function for an area of significant risk, complexity or scope usually involving medium to long term planning, ensuring an integrated approach with other business management areas, broader organization, and enterprise as appropriate. The Senior Manager, Audit Change Management is a strategic leadership role responsible for overseeing and guiding the delivery of change management activities across highly complex initiatives, programs, and projects with significant Internal Audit impact. This role provides thought leadership, develops change strategies and plans, and ensures successful adoption and benefits realization. The Senior Manager leads a team of change management professionals, collaborates with senior business executives, and acts as a subject matter expert to drive the change management roadmap at both the business segment and enterprise levels. Our team of trusted audit professionals interact with every part of the Bank to provide strategic guidance and independent oversight. Through due diligence, and with a strong sense of integrity, we help mitigate potential risks to our business. At the heart of audit is our specialization in all the businesses across the bank. Safeguarding the reputation of TD's good governance depends on us. We’re counted on to provide recommendations to enhance operational performance, at every single level to foster meaningful process improvements and ensure adherence to internal and external regulations. We crunch the data, consult with our partners and stakeholders, and present our findings to mitigate the risks of today and around the corner and help keep our daily operations running smoothly for our customers.

Requirements

• Undergraduate degree required; graduate degree in a related field is considered an asset.
• Relevant Change Management accreditations, including PROSCI.
• 5+ years of Internal Audit Professional Practices or audit delivery experience.
• 10+ years of related experience within large organizations, including experience in project environments.
• Advanced knowledge of change management principles, industry best practices, project management, organizational practices, and business transformation.
• Strong understanding of risk management, regulatory standards, and compliance requirements.
• Proven ability to lead, plan, implement, and evaluate complex change initiatives.
• Excellent communication, relationship-building, and stakeholder management skills.
• Proficiency in analytical software tools, data analysis methods, and reporting techniques, including MS Office.
• Demonstrated ability to exercise sound judgment, prioritize work, and handle confidential information with discretion.
• Ability to contribute to strategic direction and provide advice to senior leadership.
• Ability to forecast initiatives and demand to support annual strategic planning.
• Skill in mentoring, coaching, and performance management.
• Ability to work collaboratively across teams and functions, both as a leader and as a team member.
• Strong analytical, organizational, and problem-solving skills.

Responsibilities

• Oversees and leads a large and/or highly complex, and diverse business management function for an area of significant risk, complexity or scope
• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
• Facilitates key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
• Sets operational team direction and collaborate with others to execute on common goals
• Focus on longer-range planning for functional area (e.g. 12 months or greater)
• Lead the design, implementation, and continuous evolution of change management strategies and plans for strategy and transformation initiatives.
• Oversee the development and deployment of change management best practices, methodologies, and tools.
• Anticipate emerging trends and risks, recommending large-scale change initiatives as needed.
• Ensure alignment of change management activities with Internal Audit strategies, operating models, and organizational goals.
• Maintain a culture of risk management and control, ensuring compliance with internal policies, external regulations, and industry standards.
• Identify, mitigate, and report on risk issues, ensuring appropriate escalation and resolution processes are followed.
• Oversee the monitoring and reporting of change management activities, assessing effectiveness and implementing continuous improvements.
• Act as a strategic partner to Audit Senior Leadership, providing expert advice and thought leadership on change management.
• Facilitate key strategic discussions, influence decision-making, and contribute to the overall discipline and strategy for change management across the enterprise.
• Collaborate with business leaders, sponsors, and stakeholders to drive successful adoption of change and benefits realization.
• Provide advice and guidance on leveraging strategic change management principles to support business outcomes.
• Lead communication and engagement activities to ensure all impacted stakeholders are informed and involved throughout the change lifecycle .
• Lead, coach, and mentor a high-performing team of change management managers, analysts, and specialists.
• Manage resource allocation, performance management, and talent development to ensure project success and business results.
• Responsible for management of the overall team(s) providing both leadership and guidance
• Sets targets and objectives for the team, and deliver results
• Grows team expertise to align with enterprise demand and the Bank's direction; assess team skills and capabilities and continually looks for ways to provide and enhance the value delivered
• Fosters an environment / culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism
• Co-ordinates necessary resources to ensure completion by deadlines
• Provides coaching, development, succession, recruitment, resource management and overall team leadership for team members and provide regular input into team members assessment of performance and development plans
• Prioritizes and manages own workload in order to deliver quality results and meet timelines
• Supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest
• Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency
• Establishes effective relationships across multiple business and technology partners, program and project managers
• Participates in knowledge transfer within the team and business units

Benefits

• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees