Senior Manager, Intelligent Automation & Orchestration
About The Position
As the Senior Manager, Intelligent Automation & Orchestration, you will lead the enterprise automation capability while evolving it into a product-driven, AI-enabled orchestration function. The role expands beyond traditional RPA to drive end-to-end orchestration across AI CoE pods (Automation, Applied ML, and GenAI), enabling integrated solutions that are user-centric, production-ready, and reusable across the organization. You will lead a team of automation engineers and drive the integration of RPA, AI/ML, and GenAI capabilities to deliver scalable, user-centric solutions that improve member experience, operational efficiency, and decision quality. The incumbent applies a product management lens to automation capabilities—owning prioritization, roadmap, and value realization—and plays a key role in establishing standardized delivery patterns, platform alignment, and governance practices that support scalable AI adoption. This is a full-time, permanent role based at Vancity head office and will report directly to the Director, AI CoE. This role offers a hybrid or remote work arrangement, with candidates able to work from BC or Ontario.
Requirements
- 10+ years of experience in automation, enterprise technology, or digital delivery, with strong expertise in RPA and workflow orchestration
- Demonstrated experience integrating automation with AI/ML/GenAI solutions and delivering end-to-end production outcomes
- Strong product mindset, including roadmap ownership, value-driven prioritization, and user-centric design
- Hands-on experience with APIs, enterprise integration, Azure architectures, CI/CD, monitoring, production support, and programming in Python, VB.NET, C#, and SQL
- Strong understanding of governance, auditability, compliance, and risk considerations in automated and AI-driven processes
- Excellent stakeholder management and communication skills across business and technology
- Experience with workflow orchestration, queue management, and scheduling, including tools such as UiPath Orchestrator
Nice To Haves
- Certified Professional Specialized AI Professional Certification
- Certified Professional Automation Developer
Responsibilities
- Owning the automation product roadmap, aligning priorities to business value, ROI, user impact, and scalability
- Ensuring solutions are user-centric across branch, operations, risk, and digital teams
- Driving reuse across use cases and business units, reducing bespoke builds
- Overseeing design, development, testing, and deployment of reliable, scalable, production-ready automation solutions
- Ensuring solutions are integrated into enterprise systems and workflows
- Establishing standards for monitoring, observability, incident management, and operational support
- Defining and executing enterprise automation strategy aligned to AI CoE priorities, integrating AI/ML and GenAI capabilities into agentic workflows
- Bridging Automation, Applied ML, and GenAI pods to deliver end-to-end, production-ready solutions
- Providing technical leadership for the Intelligent Automation pod and its talent base
- Building reusable automation and orchestration patterns, including workflow automation, system integration, and AI + automation orchestration
- Aligning delivery with Azure, Databricks, enterprise architecture, and core systems such as T24 and CRM
- Leading vendor and platform oversight across automation and AI platforms, including UiPath, Power Automate, and the Microsoft ecosystem
- Ensuring solutions are cost-effective, scalable, and aligned to long-term platform strategy
- Evaluating emerging tools and agentic AI capabilities for enterprise fit
- Ensuring automation solutions meet organizational policies, regulatory requirements, and security standards
- Partnering with Governance teams to embed controls, auditability, and risk management into delivery
- Leading and developing automation engineers and developers while fostering innovation, accountability, and high-quality delivery
- Acting as a business-facing orchestration leader, partnering with Product, Operations, Risk, and IT to align delivery to outcomes
Benefits
- Competitive rewards and benefits
- Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
- Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
- Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
- Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
- Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
