Senior Manager, Infrastructure

NetDocuments•Lehi, UT

11d•$190,000 - $210,000

About The Position

NetDocuments is seeking a Senior Manager, Datacenter & Cloud Applications to lead a team and function that will evolve alongside our infrastructure strategy. Initially, you’ll lead the day-to-day operations of our Datacenter Infrastructure team, ensuring our on-premise environments operate with a high degree of reliability, security, and scalability. As our public cloud journey matures, you’ll build and lead a team of cloud application engineers who operate as hands-on AWS engineers and trusted operational partners to our broader engineering organization. This role is ideal for a leader who can operate credibly across both physical infrastructure and cloud-native environments and who is excited to actively shape the transition between them.

Requirements

Bachelor’s degree in Computer Science or a related technical field, or equivalent practical experience.
12+ years of professional experience in cloud or infrastructure engineering and operations, preferably within a SaaS environment.
6+ years of people leadership experience, including demonstrated success leading teams through significant changes in technical direction, capabilities, or operating models.
Hands-on or operational experience with physical datacenter environments, including hardware lifecycle, facilities, networking, and compute infrastructure.
Working knowledge of AWS PaaS services, including technologies such as ECS/Fargate, DocumentDB, MSK, Valkey, and SES.
Experience operating across both traditional infrastructure and public cloud environments.
Experience implementing automation and DevOps practices within production operations environments.
Demonstrated project and change management experience within a multinational organization.
Experience with strategic planning, budgeting, and financial management.
Familiarity with security and compliance frameworks such as SOC 2 Type II and ISO 27001.

Nice To Haves

Experience leading an infrastructure organization through a significant datacenter-to-public-cloud transformation.
Experience developing infrastructure engineers into cloud or platform engineers.
Experience operating AWS PaaS services supporting large-scale SaaS applications.
Experience partnering directly with product engineering teams in an embedded or shared-responsibility operating model.
Experience building mature observability, incident response, business continuity, or disaster recovery programs.
Experience operating infrastructure for enterprise SaaS products in highly regulated or security-conscious environments.

Responsibilities

Lead day-to-day datacenter operations as part of the Cloud Infrastructure organization, ensuring stability, reliability, and performance across our physical environments.
Oversee operational practices across hardware, network, compute, and supporting infrastructure.
Partner with Software Engineering, Cloud Engineering, and Architecture teams to maintain reliable and scalable infrastructure supporting NetDocuments products.
Ensure infrastructure operations align with security and compliance requirements, including SOC 2 Type II and ISO 27001.
Maintain and evolve business continuity and disaster recovery plans as infrastructure and business needs change.
Lead the evolution of the team from traditional datacenter and infrastructure operations toward AWS-native cloud application engineering.
Manage and operate AWS PaaS services supporting NetDocuments SaaS applications as our public cloud footprint expands.
Establish cloud-native operational practices that improve reliability, scalability, automation, and engineering efficiency.
Position the team as hands-on engineering contributors capable of building and operating directly against cloud-native services.
Partner with product engineering teams to align Cloud Operations capabilities with product roadmaps and technical priorities.
Establish and maintain observability standards and practices across infrastructure and cloud environments in partnership with key stakeholders.
Ensure appropriate logging, monitoring, telemetry, and operational visibility are incorporated into infrastructure and application environments.
Provide leadership for incident response subject matter experts in alignment with the established Incident Management process.
Identify opportunities to improve production reliability through automation, operational standards, and proactive infrastructure improvements.
Ensure Cloud Operations standards for observability, incident response, reliability, and security are represented within product engineering teams.
Lead, mentor, and develop engineers through a significant evolution in the team’s technical responsibilities and operating model.
Build development plans that help engineers expand from datacenter and infrastructure operations into AWS-native platform engineering.
Establish certification paths, hands-on learning opportunities, and technical development plans that prepare the team for increased cloud ownership.
Build a team capable of serving as both engineering contributors and trusted operational advisors to the broader organization.
Create clear expectations, accountability, and development opportunities as the team’s responsibilities evolve.
Build trusted partnerships across the CTO organization, particularly with Engineering, Architecture, and Cloud Operations leadership.
Serve as an operational liaison between Cloud Operations and product engineering teams.
Ensure the team is appropriately embedded with engineering organizations to contribute to roadmap planning and execution.
Develop the team into trusted advisors to other Cloud Operations functions and engineering stakeholders.
Support strategic planning, budgeting, capacity planning, and investment decisions for the organization.