Senior Manager, Infrastructure Platform & Disaster Recovery

TBC Corporation•Palm Beach Gardens, FL

About The Position

The Senior Manager, Infrastructure Platforms & Disaster Recovery is responsible for the leadership, reliability, and strategic evolution of the company’s core infrastructure platforms. This role oversees system administration teams supporting VMware virtualization, Dell compute and storage, Microsoft platforms and tooling, and Rubrik data protection. In addition to day to day platform stability and operations, this leader plays a critical role in disaster recovery (DR) strategy, preparedness, and execution, ensuring infrastructure and data platforms meet business continuity requirements. Over time, this role will expand to include cloud infrastructure oversight and FinOps reporting, supporting hybrid and cloud native platforms with cost transparency, optimization, and governance.

Requirements

8+ years of progressive experience in infrastructure or platform operations, including people leadership.
Bachelor’s Degree in Computer science, Information Systems, or 10+ years of progressive experience in infrastructure or platform operations, including people leadership.
Proven hands on experience with: VMware environments (enterprise scale), Enterprise compute and storage platforms (Dell preferred), Microsoft server and platform technologies, Enterprise backup and recovery solutions (Rubrik strongly preferred).
Demonstrated experience leading or designing disaster recovery and business continuity solutions.
Strong understanding of infrastructure dependencies and recovery sequencing.
Experience partnering with architecture, security, and application teams.
Strong communication skills with the ability to translate technical risk for executive audiences.

Nice To Haves

Bilingual in Spanish /English is a plus
Experience supporting or operating hybrid or cloud infrastructure (GCP, and/or Azure).
Exposure to FinOps concepts, tooling, or cost‑governance models.
Experience with infrastructure automation, monitoring, and ITSM integration.
Background in large enterprise or multi‑data‑center environments.

Responsibilities

Build and execute the overarching category management and merchandising strategy, including demand planning and pricing frameworks, to achieve sales, margin, inventory quality, and product mix targets.
Lead, coach, and develop the Category Management and Merchandising teams, fostering a high performance, data driven culture that enhances growth and decision making.
Serve as the senior internal subject matter expert on product portfolio strategy, pricing, promotional planning, and demand forecasting.
Develop and manage the mid‑ and long‑term category and product roadmap, including full lifecycle management from introduction through maturity.
Own the Big O assortment strategy, using data‑driven insights to optimize productivity, product mix, and regional relevance.
Incorporate market trends, competitive analysis, franchise feedback, and supplier input into category strategies.
Drive execution of new product launches, seasonal promotions, and volume purchasing initiatives.
Oversee all pricing strategies for Big O Tires, ensuring alignment with legal requirements and competitive market conditions.
Partner with TBC Pricing Services to develop regional pricing models that maximize revenue, profit, and competitive positioning.
Ensure execution of price audits, promotional pricing structures, and economic benefit goals.
Lead the demand planning function to develop accurate forecasts, inventory requirements, and replenishment plans for Big O franchise locations.
Partner with TBC Logistics & Supply Chain Planning to optimize product availability, fill rates, and overall inventory efficiency.
Oversee forecasting analytics and reporting to provide actionable insights to franchisees, field operations, and executive leadership.
Drive continuous improvement in forecasting accuracy, replenishment models, and inventory quality metrics.
Oversee the development and implementation of physical and digital merchandising strategies across all Big O retail locations.
Partner with Marketing, Digital Merchandising, and Promotions teams to create compelling point‑of‑purchase materials, signage, displays, and digital assets.
Ensure in‑store product presentation, pricing communication, and digital merchandising align with brand standards and enhance customer experience.
Work closely with Big O executive leadership, field operations, franchisees, and TBC brand counterparts.
Collaborate with Marketing on consumer offer calendars, promotional strategies, and advertising support.
Partner with Finance (FP&A) on category performance budgeting, forecasting, inventory targets, and financial reviews.
Maintain strong vendor relationships to secure competitive advantages, negotiate programs, and strengthen brand partnerships.
Lead and develop system administration teams responsible for: VMware (vSphere / ESXi / vCenter), Dell compute and storage platforms, Microsoft tools and platforms (Windows Server, Active Directory, M365 services, supporting management tools), Rubrik data backup, recovery, and retention platforms.
Ensure high availability, performance, patching, and lifecycle management of infrastructure platforms.
Serve as the senior escalation point for complex platform incidents and root‑cause analysis.
Own infrastructure‑level DR strategy, disposition, and execution in partnership with application, security, and business teams.
Define and maintain DR architectures, recovery patterns, and dependency mapping across platforms.
Lead DR testing, tabletop exercises, and recovery simulations; document outcomes and improvement actions.
Ensure RTO/RPO alignment for Tier‑0 and Tier‑1 systems as defined by business requirements.
Partner with security and risk teams to align DR capabilities with enterprise resilience objectives.
Drive platform roadmaps that balance stability, modernization, cost, and scalability.
Partner with architecture teams on future‑state designs, including hybrid and cloud‑aligned patterns.
Assess platform health, technical debt, and lifecycle risks; present recommendations to senior leadership.
Support vendor management and strategic partner relationships (e.g., hardware, platform, and tooling providers).
Transition into oversight of cloud infrastructure operations across AWS/GCP/Azure (as applicable).
Partner with cloud, finance, and architecture teams to establish FinOps reporting, chargeback/showback, and cost governance models, monitor cloud usage trends, anomalies, and optimization opportunities, and support forecasting, budgeting, and optimization initiatives.
Develop operational models supporting hybrid and multi‑cloud environments.
Establish KPIs and operational metrics for platform availability, recovery posture, and cost efficiency.
Provide clear, executive‑level reporting on platform risks, DR readiness, and investment needs.
Coach and mentor managers and senior engineers; build bench strength and succession plans.
Promote operational excellence, documentation rigor, and continuous improvement.
Other duties as assigned.