Senior Manager, Identity & Access Management – Global Operations

Vanguard•Malvern, PA

5d•Hybrid

About The Position

Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g., assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions. Within GR&S, the Enterprise Security and Fraud (ES&F) sub-division is responsible for the global protection of Vanguard crew, property, data, and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly engaged, passionate, and diverse talent expected to continuously learn and develop in an ever-changing security landscape. Our crew are our greatest resource – by joining our team you will build collaborative long-term relationships and enjoy a suite of benefits that includes comprehensive health and wellness care, work-life balance, and an investment in your future at its core.

Requirements

Experience operating IAM services at enterprise scale, including: Identity lifecycle management, Access provisioning and certifications, Directory services and authentication platforms, Privileged and non‑privileged access operations
Understanding control frameworks, operational risk, and audit readiness.
Proven success driving automation led‑ operational transformation in complex environments.
Familiarity with DevOps/SRE concepts, infrastructure as code, and API d‑riven operations.
Demonstrated success leading multiregional‑ teams, with strong coaching and talent development skills.
Ability to communicate complex operational concepts clearly to executives, engineers, and business partners.
Strong stakeholder management skills with the ability to influence without authority.
8+ years in IAM, cybersecurity, technology or enterprise technology operations, with 4–6 years in leadership roles.
Track record of leading large‑scale operational or service transformation initiatives.

Nice To Haves

IAM or Operations Expertise
Automation & Modern Operations
Leadership & Influence

Responsibilities

Define and execute the global IAM operations strategy and target operating model, aligned to Zero Trust principles and Vanguard’s enterprise risk posture.
Transform IAM operations from manual and reactive to automated, predictive, and scalable, with clear SLAs, KPIs, and operational health metrics.
Build and lead a globally distributed operations organization, fostering accountability, ownership, and continuous improvement.
Serve as a visible IAM operations leader in executive, risk, and governance forums—articulating outcomes, risks, and operational maturity.
Drive aggressive automation across IAM operational processes, including access provisioning, de‑provisioning, lifecycle events, certifications, and exception handling.
Reduce operational friction and cycle times by eliminating toil, standardizing workflows, and integrating IAM into upstream and downstream technology platforms.
Partner with IAM engineering teams to ensure operability is designed in, not bolted on—shifting left on reliability, monitoring, and remediation.
Champion Site Reliability Engineering (SRE) and ITSM best practices within IAM operations.
Oversee incident, problem, change, and service management processes for IAM platforms and services ensuring high availability and resilience in partnership with engineering.
Lead root cause analysis for operational issues and ensure systemic fixes—not workarounds.
Drive consistency across regional teams while respecting local regulatory, audit, and business requirements.
Partner closely with cybersecurity, cloud, infrastructure, application, and business teams to embed IAM seamlessly into enterprise workflows.
Collaborate with compliance, audit, and risk partners to ensure IAM operations meet regulatory and control expectations.
Act as a key liaison between IAM strategy, engineering, and operations, ensuring execution matches intent.