(USA) Senior Manager I, Operations Improvement, Facility
About The Position
Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources and identifying performance standards, measuring progress, adjusting performance as needed, and developing contingency plans. Demonstrates adaptability and supports continuous learning. Provides supervision and development opportunities for associates by selecting, training, mentoring, and assigning duties, building a team-based work environment, establishing performance expectations and conducting regular evaluations, providing recognition and rewards, and coaching for success and improvement. Promotes a culture of belonging in the workplace. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction on their proper use and application, and ensuring compliance and supporting the Open Door Policy. Ensures business needs are met by evaluating the effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, associates, and key stakeholders, soliciting, evaluating, and applying suggestions to improve efficiency and cost-effectiveness, and participating in and supporting community outreach events. Manages multiple projects by defining scope of work and project objectives, establishing activities, deliverables, milestones, and timelines, coordinating planning activities and assembling management plans, tracking changes and resolving critical issues, managing governance of project plans and identifying required resources, monitoring budgets and costs, and delivering presentations, status reports, and documentation to stakeholders. Manages content management initiatives by evaluating and prioritizing content requests, designing, developing, automating, and maintaining tools, templates, and resources, collaborating with teams to develop and implement intranet content, providing guidance on platform functionality, communication approaches, and quality standards, ensuring content aligns with governance standards, and auditing and tracking content variables and adapting strategies as needed. Manages processes and procedures by analyzing data to identify existing standards, governance, and workflows, assessing performance baselines and identifying improvement opportunities, editing existing processes and developing improvement solutions, ensuring solutions are simple, executable, and scalable, consulting cross-functional teams to gain alignment, and communicating changes to drive adoption and behavior change. Leads behavior change and process improvement programs by evaluating change needs and partnering with cross-functional teams, developing operational strategies to simplify processes, providing expertise on company policies and procedures, ensuring proper controls, tools, and materials are in place, monitoring performance metrics and addressing post-implementation issues, and gaining stakeholder buy-in for continuous improvement.
Requirements
- Bachelor’s degree in Business or related field and 3 years’ experience in retail operations, content development, project management, or related area OR 5 years’ experience in retail operations, content development, project management, or related area.
Nice To Haves
- Developing and delivering training
- Master's degree in Business Administration
- Project Management Certification
- Retail consulting.
- Six Sigma certification
- Using Microsoft Office..
- Working with cross-functional teams
Responsibilities
- Drives the execution of multiple business plans and projects
- Provides supervision and development opportunities for associates
- Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity
- Ensures business needs are met
- Manages multiple projects
- Manages content management initiatives
- Manages processes and procedures
- Leads behavior change and process improvement programs
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Tuition, books, and fees are completely paid for by Walmart (Live Better U program)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
