Senior Manager I, Operations Improvement, Facility

Walmart•Greencastle, PA

5d•$116,000 - $174,000•Onsite

About The Position

This role drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans, and demonstrating adaptability and supporting continuous learning. The position also involves managing content management initiatives, processes, procedures, and behavior change/process improvement programs. The role emphasizes respect for the individual, acting with integrity, serving customers and members, and striving for excellence.

Requirements

Bachelor’s degree in Business or related field and 3 years’ experience in retail operations, content development, project management, or related area OR 5 years’ experience in retail operations, content development, project management, or related area.

Nice To Haves

Developing and delivering training
Master's degree in Business Administration
Project Management Certification
Retail consulting.
Six Sigma certification
Using Microsoft Office..
Working with cross-functional teams

Responsibilities

Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans, and demonstrating adaptability and supporting continuous learning.
Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations, and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and promoting a belonging mindset in the workplace.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, coworkers, or other key stakeholders, soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness, and participating in and supporting community outreach events.
Manages multiple projects by defining scope of work and project objectives, establishing project activities, deliverables, milestones, and timelines, coordinating planning activities and assembling management plans, tracking changes to plans and ensuring resolution of critical issues, managing the governance of project plans, identifying resources needed for project completion, monitoring budgets and costs for projects, and delivering presentations, status reports, and other project documentation to stakeholders at regular intervals.
Manages content management initiatives by evaluating and prioritizing content requests, designing, developing, automating, and maintaining tools, templates, and resources, collaborating with the team to develop and implement intranet content, providing guidance to the team on platform functionality, communication approaches, and content quality standards, ensuring content and digital communications methods align with content governance standards, auditing and tracking content variables, and adapting content and digital communication methods to resolve audit concerns.
Manages processes and procedures for areas of responsibility by analyzing data to identify existing standards, processes, governance, and workflows, evaluating key business components to assess current performance baselines, identifying areas of improvement, editing existing processes, and developing improvement solutions, ensuring program processes are simple and executable with manageable rollout plans, consulting with cross-functional teams to get alignment on improvement solutions, ensuring processes are sustainable for future use, and communicating changes and solutions to key stakeholders to get buy-in and drive behavior change.
Manages behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs, partnering with cross-functional teams to develop the operational strategy to simplify processes, providing guidance and expertise on company policies and procedures, ensuring proper controls, tools, and materials are present to enhance behavior change, partnering with stakeholders to ensure alignment and support of the processes, monitoring program performance in relation to metrics, identifying post-implementation issues and concerns, and developing and gaining buy-in on changes and resolutions.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit program (for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)