Senior Manager Human Resources

FourLeaf Career•Bethpage, NY

24d

About The Position

The Senior Manager, Human Resources is a key HR leader who provides leadership for the HR Specialist, Employee Relations, and Employee Experience functions. The role oversees employee relations, ADA accommodations, HR compliance, policy governance, and employee experience, supporting consistent and scalable practices across a multi-state remote and hybrid workforce. The Senior Manager partners with Benefits, Payroll, Compensation, Talent Acquisition, Learning & Development, Organizational Development, Risk, First Line of Defense, Legal, Accounting, Audit, and other stakeholders to align people programs, mitigate risk, support operational excellence, and advance business objectives and company culture. The position provides strategic guidance to managers and employees; supports HR strategy, projects, change management, business continuity, and team development; and oversees employee relations matters, investigations, accommodation requests, engagement initiatives, flexible work guidelines, HR operations, policies, and compliance. The role also monitors HR metrics and risk indicators, supports audit readiness and budget processes, and promotes an effective, consistent employee experience from onboarding through offboarding.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field.
8+ years of progressive Human Resources experience.
3+ years of supervisory experience managing HR professionals.
Experience supporting employee relations, performance management, employee engagement, and HR operations.
Demonstrated success leading cross-functional HR initiatives.
Proficiency in HRIS systems and Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Teams.

Nice To Haves

PHR or SHRM-CP certification.

Responsibilities

Provide strategic guidance and support to managers and employees on a broad range of HR matters.
Partner with Benefits, Payroll, Compensation, and Talent Acquisition leaders to align HR processes, programs, and communications.
Partner with Learning & Development and Organizational Development teams on performance management, onboarding, leadership development, workforce capabilities, and training initiatives; identify trends and recommend program improvements.
Support and lead HR projects, represent HR, and align organizational priorities with HR operational capabilities.
Support execution of HR strategy consistent with organizational objectives.
Document internal processes and procedures to support cross-training, back-up coverage, and business continuity.
Assist with change management to support adoption of new programs and policies.
Lead, coach, and develop the HR team; establish performance expectations, support professional development, and foster accountability and service excellence.
Oversee the Employee Relations Program and ensure consistent, fair, and timely case management.
Provide guidance on complex employee relations matters and partner with Legal and HR leadership to assess risk and support investigations.
Serve as an escalation point for sensitive employee concerns and address them with fairness, discretion, and attention to employee experience.
Lead and resolve complex employee relations matters, including investigations, conflict resolution, and policy interpretation.
Coach leaders on fair, consistent, culturally aligned decision-making and partner with Learning & Development on manager training.
Identify employee relations trends and recommend proactive solutions to improve employee experience and reduce risk.
Manage the interactive process for ADA and other accommodation requests and return-to-work oversight in collaboration with Benefits; partner with employees, managers, and Legal to achieve timely, compliant, and empathetic outcomes.
Maintain accommodation documentation and ensure adherence to federal and state requirements.
Oversee HR involvement in company-wide engagement initiatives and events, aligning them with business objectives, cultural priorities, and organizational values.
Lead development and execution of programs that strengthen culture, recognition, and employee connection.
Advise leaders on opportunities to enhance employee experience through communication, innovative practices, and inclusive experiences.
Analyze employee feedback and recommend actions to improve engagement and organizational effectiveness.
Support a cohesive employee experience across remote, hybrid, and multi-state employees by aligning culture, communication, and practices.
Oversee and maintain flexible work arrangement guidelines in alignment with performance expectations, cultural standards, and multi-state regulatory requirements.
Oversee the Employee Assistance process and coordinate timely, consistent responses during employee crisis situations.
Oversee daily HR operations and employee lifecycle processes, partnering with Payroll, Benefits, Talent Acquisition, and Compensation to deliver HR programs and services from onboarding through offboarding.
Lead the development, implementation, and communication of HR policies, controls, procedures, and governance practices.
Own and maintain the employee handbook, including periodic reviews, updates, stakeholder alignment, and organization-wide communication.
Ensure HR policies, handbooks, and practices are compliant, consistently applied, and scalable across a multi-state remote and hybrid workforce.
Develop and execute communication, education, and awareness initiatives about HR policies, programs, and expectations.
Partner with HR leadership to identify and implement process improvements, operational efficiencies, and employee experience enhancements.
Collaborate with Legal, Risk, First Line of Defense, Audit, and other stakeholders to maintain a strong control environment, support audit readiness and budget processes, manage compliance initiatives, and address complex employee matters.
Monitor, analyze, and report on HR metrics, trends, and risk indicators to support informed decisions and continuous improvement.
Maintain expertise in federal, state, and local employment laws and regulations to ensure compliance and mitigate risk.