Senior Manager, High Risk Client Management

RBC•Halifax, NS

1d•Onsite

About The Position

As Senior Manager, High Risk Client Management (HRCM), you will support the Director, HRCM by providing tactical direction and end-to-end ownership and execution of core risk decisions related to the identification, review, management, and escalation of higher risk clients including the risk assessment and enhanced due diligence (EDD) processes to mitigate against financial, regulatory, reputational, and legal risks at RBC using a risk-based approach. This role also requires the following: maintaining responsibility for the identification, confirmation, management, and approval process for the on-boarding and periodic review and assessment of high risk clients, and managing a team of approximately 5 to 10 staff.

Requirements

5+ years of demonstrated knowledge of or experience in financial and money laundering crimes/High Risk Clients/EDD investigations and / or a law enforcement / regulatory background and/or banking background
Knowledge of AML compliance requirements and regulations for Canada, US and other jurisdictions where RBC operates
Knowledge of regulatory requirements such as: AML – Canada / US, OSFI, OFAC, OCC, Bank Act, CPA, IDA/OSC, BSA, PIPEDA
Awareness of business applications, industry standards and service management.
Awareness of banking products, requirements and regulations
Skilled in Microsoft Office Outlook, Excel, Word applications. – (Level 2 or above)

Nice To Haves

Post-secondary education or equivalent experience
CAMS designation

Responsibilities

Prioritize and manage HRC Enhanced Due Diligence (EDD) risk assessment workflow processes for the Canada Personal & Commercial Business unit and ensure the Global Standards for Client Risk Management (CRM) and EDD are executed consistently
Partner with the Financial Intelligence Unit (FIU), Insights & Analytics, and Global AML Compliance teams to ensure HRC risk assessments are appropriately coordinated, routed, and escalated where relevant, using a risk-based approach
Responsible for the oversight of timely, accurate, and complete files across the HRC Team, including the consistent and standard use of the case management tool
Create an environment and culture that allows us to attract and retain high performing employees
Help individuals and teams achieve high performance through building capabilities, and effective coaching and performance management
Provide candid and actionable feedback, coaching and development on progress toward goals and behaviors exhibited to achieve outcomes through regular check-ins to support the Growth Mindset, and a focus on living RBC values
Assist the Director, HRC in the annual review of HRC policies and procedures
Liaise and partner with the Insight & Analytics and Transformation Teams, as well as other internal partners to ensure smooth implementation of all process documentation, process improvement changes and any major projects