Senior Manager, Go-To-Market Operations & Sales Tools

Caribou Financial•Chicago, IL

3d•$120,000 - $150,000•Remote

About The Position

Caribou is seeking a strategic leader to join our Go-To-Market Operations team. This role is pivotal in driving efficient growth and profitability by developing GTM plans and tracking implementation success. You are the "Engine" — you own the technology, efficiency, and infrastructure that powers the sales floor.

Requirements

5+ years of experience in go-to-market strategy roles.
Curious, action-oriented problem solver, experienced at using data to identify defects and building trust across organizational functions.
Highly analytical and can effectively work in a data-driven organization to translate data into high-impact initiatives.
Demonstrates the highest levels of ownership and has a proven ability to take ideas and turn them into results.
Direct experience in capacity planning and workforce management processes.
Experience managing customer outreach and lead management strategies (e.g., dialer and CRM workflows).

Responsibilities

Drive business results by developing GTM plans and tracking success metrics that enable scalable growth.
Identify opportunities to leverage AI tools to enhance the customer experience and optimize operational costs.
Represent your work to Sales & Ops leaders to advocate for resourcing and provide transparent updates on progress.
Partner with Sales and Ops leaders to drive accountability for productivity, quality, and compliance standards.
Own the administration and optimization of GTM tools, ensuring the team has the right tech to win.
Design and manage the outbound dialer strategy and engagement cadence for every stage of the funnel.
Own the monthly workforce and incentive planning process to identify short-term staffing gaps and mid-term hiring needs.
Project manage high-leverage initiatives specifically designed to improve sales & operational efficiency and team member effectiveness.

Benefits

Competitive compensation: $120k - $150k
Eligible for annual performance-based Incentive
Equity options
401(k) retirement plan
Generous paid time off including Flexible Time Off (FTO) for all employees
100% paid parental leave for all parents
Exceptional benefits including highly subsidized medical, dental, and vision plans
Fully company-paid mental health, disability, and basic life insurance
Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance
Up to $1,000 per year for eligible professional development expenses
Employee referral program