Senior Manager, Global Service Program Management Office - Lafayette, CO
About The Position
As a Global Service Senior Manager, you will lead a team of Program Managers responsible for delivering complex projects and programs that support key business strategies and initiatives. In addition to leading the team, you will also own strategic projects, programs, and initiatives that help shape the future of the Service organization. This role requires strong program leadership, cross-functional collaboration, and the ability to work effectively across departments, operating units, and global regions. You will play an integral role in driving initiatives that improve both internal and external customer satisfaction. This role leads a cross-functional project and portfolio management team within the Global Service PMO. The position reports to the Director, Global Service PMO and partners closely with regional and functional leaders to prioritize, plan, and deliver projects that improve service performance and customer experience. The role offers remote work flexibility based in Lafayette, CO and may require up to 20% travel. Although this is a remote position, the role is expected to be in the office at least one day per week and may be included in future return-to-office site requirements. The Senior Manager, Global Service Program Management Office, leads a team of Program Managers responsible for supporting multiple Medtronic Operating Units within the Global Service & Repair (GS&R) organization. This role provides leadership, direction, and mentorship to Program Managers who drive cross-functional service initiatives and programs that enhance service delivery, operational performance, and customer experience. The Senior Manager ensures strong alignment between the Global Service Organization and Operating Units by coordinating priorities, facilitating communication, and driving program execution across a complex global environment. This role may also directly lead strategic service programs or enterprise initiatives that impact service operations, lifecycle support, and post-market service strategies.
Requirements
- Requires a Baccalaureate degree.
- Minimum of 7 years of relevant experience with 5+ years of managerial experience, Or an advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience.
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Nice To Haves
- 8+ years of experience in program management, operations, service, or related functions.
- Experience working across multiple business units or complex matrix organizations.
- Strong leadership and people development capabilities.
- Demonstrated experience managing large, cross-functional programs or portfolios.
- Knowledge of medical device service operations, repair, or post-market support environments.
- Excellent stakeholder management and executive communication skills.
- Strong analytical, organizational, and problem-solving abilities.
- Experience driving process improvement and operational excellence initiatives.
Responsibilities
- Lead, develop, and mentor a team of Program Managers supporting various Medtronic Operating Units.
- Provide strategic direction, coaching, and performance management to ensure high-impact program delivery.
- Drive alignment between Global Service & Repair and Operating Units to support service strategy, operational goals, and customer outcomes.
- Oversee the planning, execution, and governance of service programs and initiatives across multiple stakeholders.
- Serve as a key liaison between service operations, business units, and cross-functional partners including quality, regulatory, supply chain, and commercial teams.
- Establish program management best practices, processes, and reporting mechanisms to ensure transparency and consistent execution.
- Identify risks, dependencies, and opportunities across service programs and implement mitigation strategies.
- Lead or sponsor complex service initiatives that improve service capabilities, operational efficiency, and product lifecycle support.
- Ensure program objectives are aligned with broader Global Service organizational priorities and Medtronic strategic objectives.
- Drive continuous improvement and operational excellence across the program portfolio
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
