Senior Manager, Global Quality QMS Effective Problem Solving

Micron•Boise, ID

About The Position

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Role Summary and Key Responsibilities The Senior Manager, Effective Problem Solving (EPS) is accountable and responsible for multiple enterprise critical initiatives: System Level Process Owner (SLPO) for the EPS QMS Process Serve as the SLPO for Micron’s Effective Problem Solving (EPS) process. This role is accountable for its effectiveness, compliance, and continual improvement across the global Micron network inclusive of all manufacturing and non-manufacturing processes, products and services. In addition, this role is audited both internally and externally and provides key support for customer audits. Owner of the Global Quality Escalation Process Own and govern the global Quality Escalation process to ensure significant quality events are escalated to executive leadership in a timely manner, minimizing impact to customers and the supply chain. This includes close partnership with Supply Chain, Customer Quality Engineering (CQE), Quality and Reliability Assurance (QRA), Various Engineering functions and manufacturing sites to ensure that issues are getting the right level of attention required for fast resolution. Operational Excellence (OE) Big Rock Program Leadership Serve as the owner and primary driver of the Operational Excellence Big Rock, a global program sponsored by key leadership to focus on reducing operational errors. The role requires a strong strategic and data driven approach, the ability to engage multiple manufacturing and nonmanufacturing stakeholders to drive systemic, cross functional improvements. Global Team Leadership Lead and develop a global team of six engineers responsible for key facets of the EPS process. These include Material Review Board (MRB), Return Material Authorization (RMA), and Nonconforming Material standards and business process governance. AI Enabled Problem Solving Transformation You will define and drive the EPS AI roadmap. This includes: establishing a clear EPS AI vision and roadmap for AI solutions, prioritizing and delivering high value AI use cases. Establish strong cross functional collaboration with EPS stakeholders and partner teams for integration and resourcing. You should have a strong desire for AI capability and knowledge and be able to drive an AI driven problem-solving process in Micron. Required Competencies: This role requires a leader who can own enterprise level outcomes, exercise sound judgment under pressure, and drive systemic improvement through influence, data, and disciplined execution Enterprise Ownership & Accountability - Demonstrates strong end-to-end ownership for global processes, with the maturity to serve as SLPO and primary HQ auditee for EPS. Sound Judgment & Executive Presence - Exercises strong business judgment under pressure, with the ability to assess risk, engage stakeholders for escalation assessment, and engage executives with clarity and credibility. Strategic, Data‑Driven Change Leader – Manages portfolio of changes using data to drive prioritization, track progress, and demonstrate value. Influence Without Authority - Builds alignment and drives action across global teams and manufacturing sites. Systems Thinker & Problem‑Solving Leader - Thinks systemically across manufacturing, supply chain, and design environments; drives teams beyond containment to true root cause and prevention. Digital & AI‑Forward Mindset - Curious, pragmatic, and disciplined in driving AI‑enabled problem solving focusing on business value from executable solutions. People Leader & Capability Builder - Develops and leads a global team, setting clear expectations, building depth and succession, and maintaining high standards. Clear Communicator - Communicates complex issues clearly to executives, auditors, and customers with confidence and accuracy.

Requirements

Bachelor’s degree in Engineering, Quality, or related discipline.
10+ years of experience in Quality, Manufacturing, Engineering, Supply Chain or Operations
Strong hands-on experience with problem solving and driving large global programs
Proven people leadership experience (manager-of-managers or senior IC leadership)

Nice To Haves

Experience in semiconductor manufacturing or complex global operations
Strong executive communication and stakeholder management skills
Track record of driving systemic, sustainable high impact improvements (not just event closure)
Track record of managing conflicting priorities across multiple stakeholder groups
Experienced in defining and prioritizing AI roadmaps, defining AI requirements, and driving solutions

Responsibilities

System Level Process Owner (SLPO) for the EPS QMS Process
Serve as the SLPO for Micron’s Effective Problem Solving (EPS) process.
Owner of the Global Quality Escalation Process
Own and govern the global Quality Escalation process
Operational Excellence (OE) Big Rock Program Leadership
Serve as the owner and primary driver of the Operational Excellence Big Rock
Global Team Leadership
Lead and develop a global team of six engineers responsible for key facets of the EPS process.
AI Enabled Problem Solving Transformation
You will define and drive the EPS AI roadmap.

Benefits

Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future.
We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.
Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.
Additionally, Micron benefits include a robust paid time-off program and paid holidays.
For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits

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