Senior Manager, Global Payment Partnerships

ABC Financial Services•Remote TX, TX

4d•$121,200 - $134,800•Remote

About The Position

We are looking for a Senior Manager, Global Payment Partnerships to join our team, and manage partnerships as well as drive strategic initiatives. You’ll interact with partners directly and mutually drive efforts to expand into new markets, build products, improve operations, drive strategic initiatives procedures, and use metrics to track performance. The role will require close coordination with product and engineering teams, as well as cross-functional stakeholders including Legal, Finance, Risk, etc., and with external partners’ senior executives.

Requirements

10+ years of payments partnerships/program management and/or business operations experience
3+ years of managerial people leadership experience
Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders
An understanding of product strategy and key requirements for scaling products and operations through partnerships, with a “customer first” mentality
The ability to prioritize and remain focused under pressure, and comfortable with ambiguity
Excellent interpersonal and communication skills (verbal and written)
Experience managing large, complex external relationships
Strong analytical skills with excellent problem-solving abilities
Experience in a high growth technology company, payment processing and/or software-as-a-service industries
Experience executing industry-wide partnership strategies to build innovative product experiences and go to market models
Strong negotiation skills with experience independently leading negotiations

Responsibilities

Build and own the global partner strategy and relationships with strategic ABC partners (payment processors, networks, banks, and technology partners such as Stripe, Worldpay, and Visa)
Work cross-functionally with a number of ABC teams – including Engineering, Product, Sales, Finance, Operations, Treasury, Legal and others – to negotiate contracts and pricing, build integrations, products, support deals, and drive process enhancements
Define SLAs and performance standards for our partners and drive efforts to implement and track commitments
Manage monthly and quarterly business reviews with partners
Identify capabilities and needs for ABC’s top markets and identify the partners to provide the necessary payment processing coverage to support our market expansion, new programs and solutions (including defining payment methods, technical and operational requirements) to address them
Develop and manage end-to-end project plans for new implementations, working closely with other stakeholders and partners to ensure on-time delivery
Negotiate pricing and contractual agreements and continue to analyze processing fees and charges to optimize costs to ensure ABC remains competitive
Identify, scope, and drive process improvements across your area(s) of ownership
Assist with incident resolution when needed, working closely with Engineering, Operations, Customer Success teams to drive partner communications and escalations