Senior Manager, Global Partner Operations

Pursuit Collection•Columbia Falls, MT

About The Position

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. Strategic Leadership Serve as a primary stakeholder in strategic decision-making processes, collaborating with cross-functional teams to shape the vision and objectives for Partner Operations. Oversee and guide the leaders of the three geographies/collections, ensuring their teams achieve performance goals and align with global standards. Develop and execute strategies to enhance team productivity, service quality, and partner satisfaction across all regions. Identify trends, challenges, and opportunities in the travel trade landscape, and implement innovative solutions to maintain competitiveness. Find the Best Way Ensure seamless operations by implementing and refining systems, processes, and workflows to maximize efficiency and accuracy. Drive consistency in service delivery, leveraging data and analytics to monitor performance and inform improvements. Monitor KPIs to track the success of the team and ensure they exceed expectations. Consistently revisit KPIs to update or pivot as needed. Tech Evolution and Innovation Continuously evaluate and recommend new technologies to address evolving business needs, improve team productivity, and support growth initiatives. Promote a culture of technological adaptability by ensuring the team is well-trained and prepared to leverage new systems effectively. People Leadership Foster a culture of collaboration, challenging the status quo, accountability, and continuous improvement within team. Provide mentorship and development opportunities to the leaders of the three geographies/collections, empowering them to lead their teams effectively. Partner with our People team to recruit, onboard, and retain top talent, with a focus on professional growth and succession planning. Stakeholder Collaboration Act as a liaison between the Global Partner Operations team and other business units (including but not limited to Sales, RevMax, Operations, Accounting), ensuring cohesive alignment on priorities and initiatives. Represent the team’s interests in key leadership discussions and advocate for resources and innovations to support the team’s scalability. Build strong relationships with external partners to strengthen collaboration and enhance service delivery. This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job could be based in Canada or the US and legal ability to work in both is required. Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, age, disability, veteran status, and other protected characteristics. About Us: We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders. What will your work environment be like? At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun. Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories PURSUIT PERKS Join an inclusive, global team and make life-long connections Enjoy free access to Pursuit attractions and 50% off for friends Get discounts on hotel stays, dining, and retail Access subsidized mental health and wellness resources Equal Employment Opportunities Information Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected]. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly. Pursuit fulfills the dreams of friends, families, and travelers through its one-of-a-kind attractions in the world’s most iconic locations. Everyone here works in service of our guests to create inspiring and unforgettable experiences—from gondola operators in Banff to our support teams in Denver.

Requirements

Minimum of 5 years of experience in Hospitality reservations management, travel trade, or related industries.
Proven track record of leading high-performing teams in a global or regional capacity.
Exceptional leadership, organizational, and communication skills.
Strategic thinker with the ability to execute effectively in a fast-paced environment.
Proficiency in analyzing data and applying insights to improve service delivery and operations.
Strong stakeholder management and relationship-building capabilities.

Nice To Haves

Experience in implementing and managing tools like Passkey, Revenue Cloud, Fresh Desk, CRM platforms, workforce management, and knowledge systems is a strong advantage.

Responsibilities

Serve as a primary stakeholder in strategic decision-making processes, collaborating with cross-functional teams to shape the vision and objectives for Partner Operations.
Oversee and guide the leaders of the three geographies/collections, ensuring their teams achieve performance goals and align with global standards.
Develop and execute strategies to enhance team productivity, service quality, and partner satisfaction across all regions.
Identify trends, challenges, and opportunities in the travel trade landscape, and implement innovative solutions to maintain competitiveness.
Ensure seamless operations by implementing and refining systems, processes, and workflows to maximize efficiency and accuracy.
Drive consistency in service delivery, leveraging data and analytics to monitor performance and inform improvements.
Monitor KPIs to track the success of the team and ensure they exceed expectations.
Consistently revisit KPIs to update or pivot as needed.
Continuously evaluate and recommend new technologies to address evolving business needs, improve team productivity, and support growth initiatives.
Promote a culture of technological adaptability by ensuring the team is well-trained and prepared to leverage new systems effectively.
Foster a culture of collaboration, challenging the status quo, accountability, and continuous improvement within team.
Provide mentorship and development opportunities to the leaders of the three geographies/collections, empowering them to lead their teams effectively.
Partner with our People team to recruit, onboard, and retain top talent, with a focus on professional growth and succession planning.
Act as a liaison between the Global Partner Operations team and other business units (including but not limited to Sales, RevMax, Operations, Accounting), ensuring cohesive alignment on priorities and initiatives.
Represent the team’s interests in key leadership discussions and advocate for resources and innovations to support the team’s scalability.
Build strong relationships with external partners to strengthen collaboration and enhance service delivery.