Senior Manager, Global Benefits Operations

Equinix

21h

About The Position

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary The Global Benefits Leader is accountable for the global delivery of benefits service administration, operational excellence, and employee experience. The role partners closely with People Solutions to operationalize and optimize benefits programs, ensuring seamless execution, enrollment accuracy, compliance, and high‑quality service delivery. The Leader drives continuous improvement, automation, and digital enablement across global benefits operations while managing vendor relationships, risk, and governance.

Requirements

• Degree in HR, Business, or related field
• Proven years in benefits operations or HR shared services
• Proven global benefits administration and vendor management experience
• Strong compliance and audit background
• Advanced data and analytics skills; experience with dashboards and performance reporting
• Experience implementing automation solutions and familiarity with AI-driven tools for process optimisation
• Strong operational leadership and team management with the ability to coach and build high-performing global teams
• Strong negotiation and stakeholder management capabilities
• Strong understanding of automation technologies, RPA tools, and emerging AI applications in HR operations
• Analytical mindset with ability to interpret data and influence decisions
• High integrity, resilience, adaptability, and focus on operational excellence and continuous improvement
• Excellent communication, problem-solving skills, and cross-functional collaboration skills
• Understand the connection between the team and business drivers to ensure delivery of lifecycle services are fit for purpose

Nice To Haves

• Familiarity with Workday and third-party benefits platforms (Darwin, Benefex) desirable

Responsibilities

• Own global benefits service delivery, ongoing administration, annual enrollment cycles, and execution of recognition and wellbeing programs
• Ensure accuracy, timeliness, compliance, and high levels of employee satisfaction
• Drive automation, continuous improvement, and digital enablement — including use of robotics and AI to streamline workflows, reduce manual effort, and enhance accuracy and compliance
• Ensure proper communication channels are available to update the team on knowledge management updates, policy changes and are equipped to support employee queries
• Manage relationships with benefits providers and third‑party administrators
• Monitor performance, support contract negotiations, and resolve escalations
• Collaborate closely with People Solutions and regional teams to ensure successful global program delivery
• Escalate non-compliance and related challenge and changes to the People Solutions and vendor stakeholders as needed
• Ensure adherence to global regulatory requirements and internal controls for employee benefits
• Support audits, prepare required reports, and monitor benefit plan quality controls.
• Proactively monitor risks and escalate issues to maintain high governance standards
• Responsible for ensuring related policies and articles are updated by the team and owners for use with the Lifecycle team and Employee self-service
• Accountable for operational KPIs including SLA adherence, enrollment accuracy, vendor performance, employee satisfaction, and process efficiency.
• Uses metrics to drive continuous improvement and ensure service excellence
• Prepare presentations and insights for leadership that support decision‑making.
• Accelerate digital transformation efforts across lifecycle and compensation processes, embedding automation and intelligent workflows through collaboration and support of the overarching digital and AI transformation strategy
• Responsible for leading the team with accountability and empathy while driving global alignment and operational discipline
• Champion a culture of continuous improvement, digital enablement, and customer centric service delivery
• Build strong partnerships across People Experience, People Solutions, Finance, and other stakeholders
• Act as the knowledge expert to equip the team with best practices and guidance

Benefits

• Employee Assistance Program: An Employee Assistance program is available to all employees.
• Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
• Pension: You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement.
• Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury and so on.
• Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees which you can enroll in.
• Employees have the option to select and use from a wide range of other benefits including: Annual Leaves, Flex Wallet (flexible spending account), Multi-sport Card, Lunch Pass Card, Discount Portal, statutory allowances and reimbursements (remote working, corrective glasses reimbursement), and paid and unpaid leaves in line with local market practices and regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level