FLEX Senior Manager, Future Property Management Systems

Marriott•Bethesda, MD

10d•$48 - $58•Hybrid

About The Position

The FLEX Senior Manager, Future Property Management Systems (PMS) is a part of the Global Operations (GO) organization, where we work to enrich the experience of the stay - creating value for guests and owners while advancing authentic hospitality. The role is responsible for providing operational input and PMS subject matter expertise to support business requirement testing and refinement for future systems, including but not limited to OPERA Cloud PMS, Single Pane of Glass (SPOG), Stay PMS, Auto Room Assignment (ARA), and Guest Experience Platform (GXP). This position also plays an active role in supporting defect management and the future PMS strategy including providing input into design, testing, training, deployment, and support.

Requirements

4-year Bachelor’s degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related field; OR a combination of education and experience from which comparable knowledge can be gained.
5+ years of hotel property management systems experience or other relevant experience including OPERA, Lightspeed, FSPMS and/or FOSSE

Nice To Haves

Experience working with international teams and supporting global systems and operational processes
FOSSE, LSPMS, FSPMS & Opera V5.6 property management system experience
Hospitality leadership experience
Experience with other Marriott Property Management Systems, including Guest Experience Platform (GXP) and Central Reservation Systems

Responsibilities

Develop and execute comprehensive test plans, scenarios, and scripts based on functional and technical requirements.
Conduct end-to-end and user acceptance testing to validate system functionality, business processes, and usability.
Document and report test results, including clear pass/fail outcomes and defect identification.
Retest fixes and enhancements to ensure issues are fully resolved.
Manage test execution and documentation within test management tools (e.g., Zephyr, TestRail).
Track, prioritize, and update defects using tools such as Jira; participate in defect triage to support timely resolution.
Identify and escalate risks or issues that may impact timelines, scope, or quality.
Analyze and document current and future state processes, identifying improvement opportunities.
Elicit, prioritize, and document user stories and acceptance criteria in an agile environment.
Translate business needs into functional and integration requirements, including SLAs and change control documentation.
Evaluate solution alternatives and provide recommendations in collaboration with stakeholders and vendors.
Partner with SMEs and stakeholders to interpret requirements, support design discussions, and ensure alignment with business needs.
Provide ongoing support to development and implementation teams by clarifying requirements and resolving functional questions.
Validate training content and business processes from an end-user perspective to ensure usability and accuracy.
Develop and maintain training materials (e.g., e-learning, job aids, facilitator guides) and user documentation.
Create FAQs and troubleshooting resources to support adoption and reduce support needs.
Maintain training logs, user guides, and reference materials for consistency and accessibility.