Senior Manager, Fraud Analytics & Operations

Vanguard•Malvern, PA

1d•Hybrid

About The Position

Global Risk and Security (GR&S) at Vanguard enables business strategy, protects client and Vanguard interests (e.g., assets and data), and stewards a strong risk culture. Our teams leverage enterprise-wide insights, deep expertise, and trusted advice so that across Vanguard leaders and crew drive faster, stronger, risk-informed decisions. Within GR&S, the Enterprise Security and Fraud (ES&F) sub-division is responsible for the global protection of Vanguard crew, property, data, and client assets. We are the trusted advisors that protect the pride of Vanguard with state-of-the-art security and fraud capabilities. We are a world-class destination of highly engaged, passionate, and diverse talent expected to continuously learn and develop in an ever-changing security landscape. Our crew are our greatest resource – by joining our team you will build collaborative long-term relationships and enjoy a suite of benefits that includes comprehensive health and wellness care, work-life balance, and an investment in your future at its core.

Requirements

10+ years in fraud risk, payments risk, or financial crimes
Deep expertise in: Account takeover, social engineering, and transaction fraud risks within retirement and workplace channels
6+ years of people management experience leading high-performing teams
Proven experience managing real-time fraud decisioning environments and rules strategies
Strong experience partnering across Product, Engineering, Risk, and Operations
Bachelor’s degree in Statistics, Mathematics, Data Science, Finance, Computer Science, or a related field.
Expertise in fraud rules engines / decisioning platforms
Strong analytical capabilities (data analysis, segmentation, performance optimization)
Working knowledge of fraud models / machine learning concepts and model governance
Ability to translate data into actionable fraud strategies and business decisions
Strong experience with analytical tools such as Python, R, SAS, SQL, and platforms such as Tableau or Power BI.
Strong stakeholder management with ability to influence senior leaders
Excellent communication and executive storytelling skills
Highly collaborative with a track record of driving alignment across teams

Nice To Haves

Graduate degree preferred.

Responsibilities

Define fraud prevention strategy across real-time payment channels, including risk appetite and control coverage.
Design and manage fraud rules, decision logic, and detection strategies within real-time decisioning platforms.
Drive enhancements and implementation of fraud rules engines and decisioning platforms in partnership with engineering.
Monitor and improve fraud detection, false positives, and client friction through ongoing control tuning and performance management.
Use analytics and model insights to identify trends, refine strategies, and improve detection effectiveness.
Collaborate with Product, Engineering, Risk, and Operations to embed fraud controls into customer journeys and new product launches.
Communicate fraud risk, performance, and trade-offs clearly through strong executive storytelling.
Build and manage a high-performing team of fraud strategy and analytics professionals.
Maintain disciplined control testing, monitoring, and adherence to risk and regulatory standards.