Senior Manager, Franchise Training

TBC Corporation•Palm Beach Gardens, FL

About The Position

The Senior Manager of Training is responsible for designing, developing, and leading the organization’s training strategy, programs, and learning initiatives. This role ensures consistent operational excellence across all locations by creating scalable training systems, managing training teams, and partnering with operations leaders to drive performance, customer experience, and brand standards. The Senior Manager of Training strengthens organizational capability through innovative learning solutions, effective onboarding, and continuous skill development for franchisees, managers, and stores.

Requirements

Bachelor’s degree or equivalent experience
7–10+ years of training, learning & development, or operations experience—ideally in retail, franchise, or automotive industries.
3–5+ years of leadership experience managing training teams.
Proven track record of developing training programs that drive operational performance.
Strong leadership and people development ability.
Expertise in instructional design principles and adult learning theory.
Excellent facilitation skills—including in-person, virtual, and hybrid environments.
Strong project management skills; able to lead large-scale rollouts.
Ability to analyze performance data and translate insights into action.
Strong communication, presentation, and relationship building skills.
Experience with LMS platforms, eLearning tools, and digital learning technologies.
Ability to travel (25–50%).

Responsibilities

Develop and execute a comprehensive training strategy aligned with organizational goals and franchise system needs.
Lead, coach, and manage a high-performing team of trainers, instructional designers, and field training specialists.
Use data, KPI insights, and operational feedback to evolve training programs and address skill gaps.
Establish training standards, playbooks, and best practices across the network.
Oversee the creation and continuous improvement of training materials, including facilitator guides, eLearning modules, videos, SOPs, and job aids.
Ensure all programs support operational consistency, customer experience, safety, and brand compliance.
Manage curriculum for new franchisee onboarding, store openings, POS systems, leadership development, and ongoing skill enhancement.
Ensure all content aligns with adult learning principles, operational accuracy, and brand voice.
Lead large-scale training rollouts for new systems, technologies, or operational initiatives.
Coordinate in‑person workshops, virtual sessions, webinars, and blended-learning experiences.
Oversee training for new store openings, ownership transfers, and major operational transitions.
Conduct field visits to validate that training is delivering measurable operational performance improvements.
Collaborate closely with Operations, Marketing, HR, IT, and Franchise Development to ensure training supports key business priorities.
Partner with leadership to identify future capability needs and create proactive development pathways.
Serve as a subject matter expert in training methodology, instructional strategy, and franchise learning.
Track training effectiveness using KPIs, assessments, store performance metrics, and learner feedback.
Use data to refine curriculum and make recommendations to senior leadership.
Present training insights, progress updates, and strategic recommendations to executives.