Relationship Manager Senior - Franchise Finance

City National Bank • Los Angeles, CA

8h

About The Position

The Franchise Finance Relationship Manager achieves individual and team revenue goals by striving to develop new key and high net worth clients through referrals and calling efforts. Manages a portfolio of high growth or complex relationships. Builds client relationships and grows revenue through cross selling all City National Bank (CNB) products. Collaborates with Relationship Managers, Commercial Underwriters, and other CNB product experts to ensure continuity of high quality service, product delivery, and responsiveness to client needs. At this level, persuasion, diplomacy, negotiation and closing skills are mastered at the highest degree. Creates and maintains effective relationships with members of the regional team and is willing to pitch in when needed to deliver seamless service to clients. The ideal candidate will understand the benefits of building relationships with clients that may include various CNB internal business partners and their services and products, as appropriate.Identifies, develops, and builds profitable relationships with clients and prospects consistent with the objectives of the Bank. Pro-actively works to ensure the credit quality standards of the Bank are maintained.Develops relationships and supports other CNB departments and colleagues to provide client and prospect solutions. Participates in community activities as a representative of CNB, promoting and attracting new colleagues and clients.

Requirements

• Minimum 4 years Franchise financing experience required
• Minimum 10 years commercial banking work experience required
• Minimum 7 years Relationship Management experience required
• Must be capable of working well independently and in teams.
• Strong interpersonal, verbal, and written communication skills.
• Solid technical expertise needed to originate, structure, and execute large transactions
• Strong demonstrated sales and marketing abilities including cross selling skills.
• Superior client relationship skills.
• Excellent understanding of commercial credit policies and procedures.
• Deep knowledge of Bank credit products and underwriting standards required to identify credit opportunities with clients and initiate the credit transaction.
• Exceptional credit analysis and accounting skills.
• Must be able to work autonomously in making sound business decisions and exercising appropriate level of authority commensurate with experience and responsibility.

Nice To Haves

• Bachelor’s or Master’s degree with broad studies in the areas of Business, Finance, Economics and Accounting preferred

Responsibilities

• Manages a portfolio of relationships. Proactively monitors portfolio for ongoing credit quality, credit renewal, and adherence to policy. Insures accurate and timely risk identification. Works in cooperation with the appropriate team member and/or client to resolve issues and prevent potential financial liability/loss.
• Works with Franchise Finance Manager, Credit Manager and Credit Administration to negotiate, structure, underwrite and approve credit transactions that meet client needs and are consistent with the credit quality standards and operational compliance requirements of the Bank. Monitors the loan documentation process and closes the loan.
• Identifies and collaborates with other CNB product experts to achieve cross-sell goals and helps solidify the client relationship.
• Calls on and collaborates with existing clients to determine their financial needs and offers solutions, many of which will result in additional cross-sales.
• Establishes a referral network through existing relationships and industry experts including lawyers, accountants and people of influence.
• Develops a strong understanding of clients and the Franchise Finance Industry to assist in customer calling efforts. Maintains awareness of competitive products, practices, rates and changes in market conditions.
• Prepares reports as requested for management.
• May serve as an industry or product specialist to Relationship Managers in other business units.
• Supports other CNB departments and colleagues. Develops relationships and supports other CNB departments and colleagues to provide clients and prospects the solutions as recommended and approved.
• Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.
• Represents the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as industry and account appropriate.
• Completes all required training.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees