Franchise Training Coordinator

BELFOR Franchise Group • Ann Arbor, MI

1d

About The Position

The Training Administrator for BELFOR Franchise Group (BFG) is a key member of
the Shared Services Operations Team, responsible for supporting the planning,
coordination, and execution of training programs and special events across all
BFG brands. This role requires strong organizational skills, attention to
detail, and effective communication to ensure training activities run smoothly
and professionally. The position reports to the Director of Operations, Shared
Services.

Requirements

• Associate’s or bachelor’s degree preferred
• Previous experience as a training coordinator, event planner, HR assistant, or in a similar administrative role
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Google Workspace
• Strong organizational and multitasking abilities
• Excellent attention to detail and follow-through
• Outstanding verbal and written communication skills
• Superior customer service mindset
• Ability to maintain professionalism and composure in fast-paced or high-pressure environments
• Strong problem-solving and decision-making skills
• Self-motivated and proactive with a strong work ethic
• Reliable, dependable, and flexible
• Ambitious and eager to contribute to team success

Responsibilities

• Coordinate all logistics for training sessions, meetings, and special events, including booking training rooms, room setup and breakdown, and coordination of audio/visual needs
• Arrange catering, order supplies, and ensure kitchen and training spaces are stocked and event-ready
• Reserve venues and coordinate brand graduation dinners and related events
• Track participant attendance and maintain accurate training records
• Update and manage training information within the Learning Management System (LMS)
• Organize and track training-related expenses and complete monthly expense reports
• Serve as the primary point of contact for trainers, Brand Presidents, Managers, internal stakeholders, and external vendors
• Provide timely communication regarding schedules, logistics, and event details
• Print, assemble, and distribute training materials, including workbooks, agendas, feedback forms, tent cards, name badges, and certificates
• Ensure training materials are accurate, professional, and ready in advance of each event
• Support special projects and initiatives by collaborating with internal teams and project leaders
• Perform additional administrative and operational duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees