Senior Manager - Finance (Procure to Pay)

Sun Life

14h•Hybrid

About The Position

The role requires an experienced Procure-to-Pay (P2P) professional with strong end-to-end expertise across Accounts Payable, invoice processing, vendor master management, payments, reconciliations, exception management, and P2P related activities. The ideal candidate should have significant finance experience, with a proven ability to lead teams, manage global and regional stakeholders, and deliver accurate, timely, and well-controlled services against SLAs, KPIs, and service-quality standards. Strong capabilities in performance monitoring, root-cause analysis, issue resolution, governance, risk management, internal controls, audit, and compliance are essential. Experience with SAP, SAP Ariba is preferred, along with strong analytical skills to identify risks, bottlenecks, and improvement opportunities. Experience driving process standardization, simplification, automation, transformation, and transitions to improve efficiency, service quality, and controls is also required. Strong communication and stakeholder-management skills, with the ability to collaborate across Finance, Procurement, Business, Technology, Risk, and Compliance, are essential.

Requirements

Bachelor’s or master’s degree in finance, Accounting, Commerce, Business Administration, or a related field.
Strong experience in Finance Operations or Shared Services, with end-to-end Procure-to-Pay (P2P) and Accounts Payable expertise, including invoice processing, vendor management, payments, reconciliations, and financial controls.
Proven leadership experience with the ability to develop high-performing teams and manage global stakeholder relationships across Finance, Procurement, Business, Technology, Risk, and Compliance.
Strong knowledge of governance, risk management, internal controls, audit, and compliance requirements within the P2P lifecycle, along with experience in process improvement, automation, and transformation initiatives.
Experience with SAP, SAP Ariba, or similar ERP platforms is preferred.
Strong analytical, problem-solving, communication, and stakeholder-management skills are essential, along with a proactive, customer-focused, and results-oriented mindset.

Nice To Haves

Experience with SAP, SAP Ariba is preferred

Responsibilities

Lead and oversee global end-to-end Procure-to-Pay (P2P) operations, including Accounts Payable, invoice processing, vendor master management, payments, reconciliations, exception management, ensuring accurate, timely, and consistent service delivery across region.
Own operational performance against agreed SLAs, KPIs, and service standards.
Monitor key metrics including invoice turnaround time, payment timeliness, aged invoices, exceptions, reconciliation breaks, query resolution, and processing accuracy.
Identify performance gaps and implement corrective and preventive actions to drive continuous improvement.
Establish and maintain a strong governance and control framework across the P2P lifecycle, ensuring compliance with policies, procedures, approval requirements, and internal controls through appropriate documentation, audit trails, accountability, and timely escalation of risks or control issues.
Partner with Procurement, Finance, Business, Technology, Risk, Compliance, and other stakeholders to resolve operational challenges, improve end-to-end outcomes, and ensure effective coordination across regional and global teams.
Drive root-cause analysis and sustainable resolution of recurring issues, including aged invoices, delayed payments, payment exceptions, processing errors, reconciliation breaks, supplier queries, and process bottlenecks.
Implement preventive measures and track remediation to reduce operational risk.
Support Accounts Payable transitions, migrations, and new process implementations, including tools, workflows, operating models, and technology solutions.
Ensure effective knowledge transfer, documentation, training, readiness assessments, and stabilization support.
Lead process standardization, simplification, automation, and transformation initiatives across the P2P landscape.
Leverage SAP, SAP Ariba, and other digital solutions to improve efficiency, strengthen controls, reduce manual effort, and enhance user experience.
Develop operational dashboards, management reports, and performance insights covering SLA/KPI achievement, invoice aging, payment performance, exceptions, reconciliation status, service quality, operational risks, and control effectiveness.
Use data analysis to support decision-making and identify improvement opportunities.
Provide leadership, coaching, and development to managers and team members.
Establish clear expectations, strengthen capabilities, support succession planning, cross-training, knowledge management, and adequate process backups to build a high-performing organization.
Manage stakeholder expectations through proactive communication, transparent reporting, and timely escalation.
Own critical operational and supplier issues, coordinate resolutions, and provide clear updates on progress, risks, dependencies, and required actions.
Support internal and external audits, risk reviews, compliance assessments, and control testing.
Ensure timely submission of evidence, resolution of observations, and completion of remediation activities.
Maintain process documentation, SOPs, controls, and governance mechanisms to ensure consistency and business continuity.
Regularly review and update procedures to reflect changes in policies, systems, and operating models.
Drive capacity planning and workload management to ensure adequate coverage during peak periods, month-end and quarter-end cycles, and employee absences.
Establish effective backup and cross-functional support arrangements to minimize service disruption.
Promote a culture of ownership, accountability, customer focus, collaboration, continuous improvement, and risk awareness.
Encourage teams to identify improvement opportunities, share best practices, and deliver high-quality outcomes while maintaining strong governance and controls.