Senior Manager, Field Operations and Customer Data Management

Amylyx Pharmaceuticals•Cambridge, MA

2d•Remote

About The Position

The Senior Manager, Field Operations and Customer Data Management is a hands-on, execution-focused role within Commercial Operations, reporting to the Director, Field Operations & Data Management. The role supports the reliable movement and use of customer and field data across the commercial data ecosystem, including CRM, specialty pharmacy, claims, hub, and other third-party sources. The Senior Manager works with data aggregators, source-data vendors, Information Technology, analytics partners, and field stakeholders to ensure data is delivered accurately, consistently, and on schedule to Amylyx data warehouses and downstream reporting solutions. This tactical, detail-oriented position involves investigating data issues, coordinating fixes, validating outputs, documenting processes, and resolving operational challenges that may affect field execution. It also provides substantial support for customer targeting, field force sizing, territory alignment, roster and assignment maintenance, and evaluation of new commercial data sources. The role is remote within the United States, subject to state-based hiring restrictions. The employee must have a suitable remote work setting, including privacy, reliable internet, and the ability to participate in video conferences. Travel to the Cambridge, Massachusetts corporate location several times a year and to other company-related events as requested is expected. The estimated pay range is $162,000–$182,000 USD.

Requirements

Bachelor’s degree in business, analytics, information systems, data management, life sciences, or a related field.
At least 5 years of experience in pharmaceutical, biotechnology, healthcare, commercial operations, data operations, sales operations, CRM operations, analytics, or a related discipline.
Hands-on experience with commercial or customer data such as CRM, specialty pharmacy, claims, affiliations, customer master, targeting, roster, territory, or field activity data.
Experience managing recurring data feeds and working with vendors and technical teams to investigate and resolve data delivery, transformation, quality, or availability issues.
Working knowledge of commercial data warehouses, data integration processes, master data concepts, business rules, data quality controls, and downstream reporting dependencies.
Advanced Excel skills.
Strong analytical and problem-solving skills, with the curiosity and persistence to trace issues across datasets, systems, vendors, and business processes.
Exceptional attention to detail and ability to manage recurring operational deliverables while responding effectively to urgent, unplanned issues.
Clear written and verbal communication skills, including the ability to document technical and business rules, explain issues, coordinate decisions, and provide concise status updates.
Ability to build productive working relationships across Commercial Operations, field leadership, Analytics, Information Technology, Finance, Compliance, and external partners.
High degree of accountability, organization, and judgment, and comfort working in a fast-paced environment with evolving priorities and incomplete information.
Ability to travel to the Cambridge, Massachusetts corporate location several times a year and attend other company-related events as requested.
Access to a remote work setting meeting the role’s requirements, including privacy, reliable internet access, phone, and video-conferencing capability.

Nice To Haves

Experience working with healthcare or commercial data aggregators and translating stakeholder questions into practical data requirements, source recommendations, or analytical approaches.
Experience supporting customer targeting, territory alignment, field force sizing, roster management, or other field operations processes.
Experience with SQL, business intelligence tools, CRM platforms, data quality tools, geographic mapping tools, or data warehouse environments.

Responsibilities

Support day-to-day receipt, processing, integration, validation, and availability of customer and commercial data, including CRM, specialty pharmacy, claims, affiliations, customer reference, field activity, and vendor-supplied datasets.
Monitor recurring data deliveries and warehouse outputs; identify missing, late, incomplete, duplicated, or inconsistent data; conduct root-cause analysis; coordinate corrective actions; and track issues through resolution.
Serve as an operational point of contact for data and field operations vendors; manage delivery calendars, file specifications, data-transfer dependencies, service expectations, issue logs, status updates, and follow-up actions.
Perform quality-control checks and reconciliations across source files, staging layers, warehouse tables, CRM outputs, vendor reports, and downstream dashboards; document findings and escalate material risks.
Ensure quality data is available for incentive compensation administration.
Maintain business rules, source-to-target mappings, data dictionaries, file layouts, standard operating procedures, validation checklists, issue histories, and other documentation for repeatable, auditable operations.
Support evaluation of potential data sources by documenting business use cases, reviewing coverage and field definitions, evaluating quality and usability, coordinating sample-data testing, identifying integration requirements, and summarizing findings and tradeoffs.
Engage field teams, field leadership, Commercial leadership, Analytics, and other stakeholders to clarify business questions and operational needs; translate requests into data requirements and recommend suitable data sources, measures, analyses, or reporting approaches while communicating limitations and tradeoffs.
Help maintain accurate customer, account, affiliation, territory, roster, and assignment data across relevant systems; investigate and resolve alignment, ownership, hierarchy, and customer identity issues affecting field teams.
Execute and maintain customer targeting processes, including data preparation, business-rule application, and final-list deployment.
Support territory alignment activities, including geographic and customer-level analyses, scenario development, and balance assessments.
Partner with CRM owners and field operations colleagues to troubleshoot customer, roster, territory, targeting, and data-visibility issues; provide timely updates and practical solutions to field users and leadership.
Maintain project plans, action logs, decision records, recurring status materials, release calendars, and stakeholder communications across concurrent data and field operations workstreams.
Identify opportunities to improve data quality, vendor performance, controls, documentation, automation, and field operations process efficiency.