Senior Manager - Failure Analysis & Customer Support - Decatur, GA

AcuityInc • Decatur, GA

3d • Hybrid

About The Position

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com . Work location: This position may be based anywhere in the United States and includes travel as part of the responsibilities. This position requires on-site presence in Remote US-Non Cali, Decatur, GA, following a hybrid work model. This position requires on-site presence in Remote US-Non Cali, Decatur, GA, must report to the office every business day. Job Summary The Senior Manager of Failure Analysis, Hardware Quality & Reliability leads a team of electrical engineers responsible for root cause analysis of field issues and for driving hardware quality and reliability for intelligent lighting control devices used in commercial and industrial IoT applications. This role owns field failure analysis, hardware quality assurance, and reliability validation, partnering closely with engineering, manufacturing, suppliers, and customers to improve product robustness, reduce field failures, and ensure long ‑ term system stability and performance

Requirements

• Bachelor’s degree in Electrical Engineering, Electronics Engineering, or related field
• 10+ years of experience in quality, hardware engineering, electronics testing, reliability engineering, or a related discipline.
• 5+ years of people management experience leading technical teams
• Strong understanding of electronic circuits, power electronics, LEDs/Drivers, firmware interactions, and common failure mechanisms.
• Demonstrated ability to effectively lead technical teams.
• Excellent analytical, communication, and technical writing skills.

Nice To Haves

• Experience with LED drivers, power supplies, or controls systems.
• Working knowledge of manufacturing processes such as PCB assembly, SMT, selective solder, or potting.

Responsibilities

• Failure Analysis & RCA Lead failure analysis on electronic assemblies to identify root causes and trends.
• Manage data analysis, reporting, and prioritization based on business impact.
• Collaborate with hardware, firmware, manufacturing, and supply chain teams.
• Quality & Continuous Improvement Partner cross-functionally to improve design robustness and prevent defects.
• Participate in quality reviews and release readiness.
• Analyze field returns and warranty data to identify validation gaps.
• Drive improvements in testing, automation, and quality processes.
• Customer Support Support escalations with clear technical analysis and corrective actions.
• Translate field issues into engineering and quality improvements.
• Communicate findings to technical and non-technical stakeholders.
• Leadership Lead and mentor a team of hardware engineers.
• Assess skill gaps and define goals, RCA methods, and resource plans.
• Reporting Prepare clear failure analysis and quality reports.
• Maintain accurate failure data and classifications.
• Present insights effectively to stakeholders.

Benefits

• Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees