Senior Manager, Facility Operations

CRVA•Charlotte, NC

8h•Onsite

About The Position

The Senior Manager, Facility Operations serves as a critical leadership role within Spectrum Center, responsible for executing operational strategy while bridging coordination between Spectrum Center (CRVA/City of Charlotte) and Hornets Sports & Entertainment (HSE). This position ensures excellence in event execution, NBA compliance, court and seating presentation, and arena readiness, while driving operational planning, financial accountability, and cross-organizational alignment.

Requirements

Extensive knowledge of arena operations and NBA standards.
Strong cross-functional leadership and communication skills.
Financial and project management expertise.
Ability to operate in a fast-paced environment.
Experienced and demonstrated organizational leadership and business acumen.
Proven project management and problem-solving skills that drive successful completion of goals and deadlines.
Outstanding interpersonal skills to articulate purpose of the operations.
Experience in providing training and technical assistance when troubleshooting.
Ability to anticipate customer needs, builds positive relationships with customers and vendors, goes the extra mile to satisfy and exceed customer needs, treats all customers and vendors with highest degree of respect and courtesy, and delivers exceptional service to internal and external customers.
Bachelor’s Degree (B.A.) or equivalent from four-year college or technical school; and five to seven years related experience and/or training; or equivalent combination of education and experience where at least two years of prior experience included personnel management.
Arena or stadium experience is required.
Knowledge of Word Processing software; Spreadsheet software; the ability to learn and operate new software programs; operate a Two-way radio.

Responsibilities

Lead day-to-day execution of facility operations across NBA games, concerts, and special events.
Serve as the primary interface for facility operations-related issues and requests between Spectrum Center (CRVA/City of Charlotte) and Hornets Sports & Entertainment (HSE), with the ability to tactfully escalate matters through both organizations.
Ensure seamless coordination of arena conversions and maintain elite presentation standards.
Oversee NBA compliance and team-facing operational requirements.
Lead facility operations activities and event planning up to two quarters out.
Oversee financial reconciliation and event cost tracking.
Assist in budget preparation, budget management and invoice submission.
Directly oversee Manager, Facility Operations and Conversion Manager.
Serve as Manager on Duty (MOD) for events.
Ensure compliance with OSHA, NBA, CRVA, CFD and local safety regulations.
Ensures that procedures and programs are installed and carried out to maintain the facility and equipment is in the best condition possible.
Oversee contracted janitorial contract to ensure cleanliness standards are maintained.
Assists in the oversight of inventory of equipment at Spectrum Center.
Foster and encourage an environment of innovation within the Facility Operations department to leverage all technology available and improve efficiency and quality assurance.
Takes an active role in industry associations and collaborates with various business groups on any pertinent operational changes or improvements that should be considered.
May perform other duties as required.
Consistently deliver the best in customer service. Demonstrate a passion for inspiring and be a driving force behind an amazing team to foster strong cross-functional relationships internally and externally by applying the Service Philosophy, to deliver memorable customer experiences.
Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.