Senior Manager, External & Client Communications-(Hybrid)

Central 1•Vancouver, BC

3d•CA$110,000 - CA$135,000•Hybrid

About The Position

The Senior Manager, External & Client Communications leads Central 1’s external and client-facing communications, helping shape a strong, trusted, and compelling voice in the Canadian financial services ecosystem. This role drives clear, consistent, and timely communications aligned to corporate priorities, brand positioning, and regulatory expectations—partnering closely with client-facing teams and key relationship owners to tell Central 1’s story, strengthen stakeholder confidence, and protect its reputation.

Requirements

Post-secondary education in Communications, Journalism, or a related field, or an equivalent combination of education and experience.
10+ years of progressively senior experience in external or corporate communications roles.
Experience in B2B organizations is an asset.
A senior level of certification or accreditation preferred SCMP, ABC or APR.
Significant change management / change communications experience.
Prosci certification is an asset.
Demonstrated experience developing and executing stakeholder communications strategies to support business outcomes for organizations.
Exceptional storytelling ability, with strength in translating business strategy into clear, engaging, external stakeholder-focused messaging.
Experience managing communication channels and driving continuous improvement in reach and effectiveness.
Strong stakeholder management and influencing skills, with the ability to build relationships across all levels of the organization.
Experience working collaboratively with cross functional teams and senior leaders.
Strong project management skills, with the ability to manage multiple priorities and deadlines.
High emotional intelligence, sound judgment, and the ability to navigate sensitive or confidential issues.
A collaborative, proactive and solutions-oriented mindset aligned with Central 1’s values.

Nice To Haves

Experience in B2B organizations is an asset.
A senior level of certification or accreditation preferred SCMP, ABC or APR.
Prosci certification is an asset.

Responsibilities

Own and lead the external and client communications function across the organization, setting strategy, standards, and priorities that advance corporate objectives and protect reputation.
Define and maintain a clear external and client communications framework, including audience segmentation, messaging hierarchy, channel strategy, and governance.
Ensure all client-facing and external communications are strategic, consistent, high-quality, and aligned to corporate positioning, brand, and regulatory requirements.
Act as the central point of accountability for how the organization communicates externally — balancing proactive storytelling, client clarity, and reputational risk management.
Establish clear success metrics and regularly evaluate the effectiveness of external and client communications efforts.
Lead enterprise-level corporate communications activities, including: Corporate narrative and positioning, Executive and enterprise announcements, Issues management and reputational risk support, Crisis communications planning and response, Cyclical client / member touchpoints including quarterly client briefings and bi-annual Peer Group meetings, etc.
Partner closely with Finance, the Corporate Secretary office, Legal, Risk, Regulatory Affairs and senior leadership to manage sensitive, high-impact, or time-critical communications.
Ensure external communications reinforce trust, credibility, and confidence among clients, partners, regulators, and industry stakeholders.
Provide strategic communications leadership for Central 1’s core lines of business — Payments, Treasury and Corporate — applying the enterprise external communications strategy to portfolio-specific needs.
Translate line-of-business priorities, initiatives, and changes into clear, client-focused communications that support understanding, adoption, and engagement.
Provide communications leadership to portfolio leaders on messaging, sequencing, and risk considerations, ensuring alignment with broader corporate communications.
Balance portfolio needs with enterprise priorities, proactively managing trade-offs and expectations.
Lead annual and quarterly external and client communications planning, ensuring resourcing and sequencing align with enterprise priorities.
Establish and manage intake, prioritization, and approval processes for external communications, ensuring strong capacity management for the external & client communications team, and effective communication volumes to clients.
Serve as a strategic advisor and decision-maker, not an order taker, on what, when, and how the organization communicates externally.
Provide leadership, coaching, and direction to communications team members and contractors supporting external and client communications.
Build strong relationships with senior leaders, enabling effective influence without direct authority.
Collaborate with Marketing, Treasury, Payments, Sales/Business Development, and Client Relations teams to ensure coordinated execution across channels.

Benefits

Work-life flexibility
Hybrid work environment
Variable annual incentive plan
Generous annual vacation allotment
Top-notch flexible benefits plan including family building and gender affirmation
Retirement Plan, matched contributions at 6%
Access to a learning platform and educational assistance support
Access to a virtual wellness platform
Career development opportunities
Wellness Flex Fund to support personal interest and activities
Day off to volunteer in your community and other paid time off options
Corporate discounts subject to employment agreement
comprehensive compensation structure consisting of a competitive base salary and individual and company-wide annual incentive, matched contributions for your retirement plan and a top-notch benefits plan.
work-life flexibility, career development opportunities and a day off to volunteer in your community.