Senior Manager, Experience Strategy

OneMagnify • Detroit, MI

9h

About The Position

OneMagnify is an AI native, platform-enabled B2B digital agency operating at the intersection of data, technology, and creativity. We help complex organizations drive measurable business outcomes by building smarter customer experiences and delivering highly integrated solutions across digital, media, and technology. By combining deep industry expertise with advanced analytics and artificial intelligence, we enable our clients to make better decisions, move faster, and compete more effectively in dynamic markets. The Senior Experience Strategy Manager is the senior architect of integrated experience strategy at OneMagnify. You'll bring deep expertise and hands-on leadership to the most complex engagements across CX, CRM, SEO/GEO, web, social, content, UX, and data by defining the methodology, quality bar, and delivery frameworks that the practice builds from. You're the person in the room solving the hardest cross-channel orchestration problems for our B2B clients, and you'll shape how the practice grows: developing the service offering, hiring and mentoring strategists, and building client relationships at the senior level. This is a hands-on leadership role with equal parts craft, commercial accountability, and practice development. About You: You think in systems, not channels and you see the orchestration problem underneath the brief before anyone's named it You hold strong opinions on methodology and quality, and you set the standard for everyone around you You're as comfortable scoping an engagement and selling the approach as you are architecting the journey that delivers it You treat orchestration as a craft that compounds, not a deliverable that ships, and you know how to make that case to a client AI isn't a novelty in your workflow; it's how you develop strategy, stress-test assumptions, and move faster than the market expects You lead by building capability around you by hiring well, coaching deliberately, and creating the conditions where strategists get sharper

Requirements

• 8+ years in digital strategy, experience design, CX strategy, or integrated marketing with progressive responsibility across multi-channel engagements
• 3+ years of direct people leadership, including performance management, coaching, and team development
• Track record solving complex, ambiguous strategy problems, not just implementing defined workstreams
• Strong B2B experience, including buying committees, sophisticated sales cycles, and account-based approaches
• Active, self-directed knowledge of AI tools applied to strategy and experience design
• Outstanding communication and presentation skills: equally comfortable building a deck for a CMO and walking a MarTech team through a signal architecture
• Strong understanding of CDPs, CRM (Salesforce, HubSpot), marketing automation, customer engagement platforms (Braze), and analytics tools
• Strong understanding of SEO/GEO tools, CRO platforms, and digital experience platforms (Optimizely, Adobe, Sitecore)
• Bachelor’s degree in marketing, business, communications, or related field, or equivalent experience
• Experience in integrated marketing, digital agency, marketing services, or consulting environments preferred.

Responsibilities

• Codify engagement-level problem-solving into reusable frameworks, templates, playbooks, and methodological standards that scale across the practice
• Craft end-to-end customer journeys, experience blueprints, and cross-channel orchestration strategies
• Define what behaviors trigger which responses, across which channels, architecting the signal logic that ensures the right message reaches the right person at the right time
• Solve cross-channel coordination problems that don’t fit neatly into a template, developing new approaches where existing playbooks fall short
• Partner with Paid Media, Creative, and Analytics teams on the hardest challenges where upstream/downstream handoffs break down
• Embed AI-powered capabilities into client strategies: predictive audience modeling, generative content frameworks, intelligent journey routing, next-best-action logic, and AI-assisted performance diagnostics
• Drive continuous innovation in how your work is developed and delivered by establishing prompt and workflow standards, and employing AI to increase speed, quality, and scalability
• Build, lead, and develop a team of 4–6 experience strategists, owning performance management, career development, and team growth
• Partner with department leadership on practice advancement, service offering development, and thought leadership
• Support account teams on pitches, proposals, business development and strategic account planning

Benefits

• We believe great work happens when people have the support and flexibility they need to thrive.
• Our benefits include medical, dental, and vision coverage, a 401(k) retirement plan, paid holidays, and Flexible Time Off (FTO) so you can take time away to recharge when you need it.
• We also offer additional programs focused on wellness, financial security, and professional growth.
• We are an equal opportunity employer
• We believe that Innovative ideas and solutions start with unique perspectives.
• That’s why we’re committed to providing every employee a workplace that’s free of discrimination and intolerance.
• We’re proud to be an equal opportunity employer and actively search for like-minded people to join our team.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive benefits and privileges of employment.
• Please contact us to request accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees