Senior Manager, Everyday Banking

Questrade Financial Group•Toronto, ON

1d•Hybrid

About The Position

Questrade Financial Group (QFG) is a financial services company that offers a range of services including securities and foreign currency investment, managed investment portfolios, mortgages, real estate services, and financial services. They utilize cutting-edge technology to enhance financial success and security for Canadians. QFG combines human-centric collaboration with AI-driven innovation to transform financial services and deliver exceptional customer experiences. The company fosters a diverse, inclusive, and hybrid workplace that encourages creativity and curiosity. This role is for an existing vacancy within the Questbank Operations team, reporting to the Director. The Senior Manager, Everyday Banking will lead the "Engine Room" responsible for the flawless execution of core banking services, focusing on account lifecycle management for Chequing and Savings products, daily money movement, and the operational integrity of transactional products. The role involves bridging the gap between high-level product roadmaps and daily execution, ensuring world-class, automated operational processes support the "Single Hub" philosophy.

Requirements

5-7+ years of experience in Retail Banking Operations or Fintech.
5+ years of people management including training, development and staff performance
Bachelor’s degree in Business, Finance, Engineering, or a related field.
Deep domain expertise in the Canadian payment ecosystem (Payments Canada, Interac, ACH, Wires).
Proven track record of managing operational teams in a high-volume, digital-first environment.
Strong communication, interpersonal, analytical and problem solving skills
Systems Thinking: Ability to design and optimize complex workflows for scale and automation.
Analytical Rigor: Proficiency in using data to monitor operational KPIs and drive decision-making.
Agile Mindset: Comfortable operating in a fast-paced environment with iterative delivery cycles.
Communication: Ability to translate complex operational challenges into clear updates for stakeholders in Product and Sales.

Nice To Haves

Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS)

Responsibilities

Own the end-to-end operational lifecycle of Canadian payment rails, including ACSS, EFT, Interac e-Transfer, and Bill Payments.
Oversee the operational workflows for account onboarding, KYC/AML refreshes, and debit card fulfillment.
Lead the team in resolving payment exceptions, clearing errors, and settlement discrepancies with 99.9% accuracy.
Drive "Straight-Through Processing" (STP) initiatives to minimize manual intervention and scale operations without linear headcount growth.
Act as the primary operational point of contact for the Product and Sales teams for Everyday Banking initiatives.
Manage daily operational relationships with third-party vendors, including core banking providers and payment networks, ensuring strict adherence to SLAs.
Build and mentor a high-performing team of Operations Analysts, fostering a culture of radical candor and continuous improvement.
Ensure all operational procedures comply with OSFI, FCAC, CDIC, FINTRAC and adhere to all Payments Canada rules.
Support the Director in leading incident response protocols for core banking issues, ensuring rapid remediation and stakeholder communication.
Identify and mitigate operational risks within the everyday banking vertical, maintaining a robust control environment.