Senior Manager, Enterprise Technology

Fox Corporation•Los Angeles, CA

1d•$128,000 - $180,000•Hybrid

About The Position

FOX is seeking an Enterprise Technology Sr. Manager to join our Global Enterprise Support team. Reporting to the VP, Technology, this role leads a distributed team of on-site IT technicians supporting FOX television station locations across the U.S. This is a leadership opportunity for a pragmatic, service-oriented IT leader who can bring structure, consistency, and accountability to station support operations while remaining hands-on with complex issues and continuous improvement efforts. The IT Manager will be responsible for delivering a high-quality local support experience, strengthening operational standards across sites, and ensuring station support aligns with broader enterprise tools, processes, and expectations. The ideal candidate brings strong end-user support and infrastructure coordination experience, sound judgment in incident and escalation management, and a strong understanding of broadcast-adjacent environments, including newsroom, master control, production, and other station-critical technologies and workflows.

Requirements

8+ years of progressive experience in IT support, end-user services, IT operations, or a related function
Proven experience leading and developing technical support teams
Strong experience with end-user support and deskside support operations
Experience coordinating local infrastructure support, including servers, network connectivity, endpoint environments, and vendor-supported systems
Experience with ITSM and ticketing platforms, service metrics, SLA management, incident management, and escalation management
Demonstrated exposure to broadcast, media, television, live production, or similarly time-sensitive technical environments
Experience with enterprise identity and access platforms and device management environments, including technologies such as Okta, Duo, Microsoft Entra ID
Strong troubleshooting, prioritization, communication, and stakeholder management skills
Ability to operate successfully in a player-coach model with both leadership responsibility and hands-on technical contribution
Ability to lead through ambiguity, drive consistency across distributed teams, and build strong partnerships with both technical and business stakeholders
Willingness to travel to FOX Television Stations locations as needed

Nice To Haves

Experience leading multi-site or field support teams across distributed locations
Experience supporting station, newsroom, production, master control, or other broadcast-adjacent technical environments
Experience standardizing support practices across multiple sites
Exposure to project delivery, technology rollouts, or support transformation initiatives
Relevant certifications such as ITIL, Microsoft, Okta, CompTIA, Jamf, or related credentials

Responsibilities

Lead, coach, develop, and performance manage a distributed team of 15+ on-site IT technicians across multiple station locations
Establish and drive a consistent support model across sites, including ticket handling, escalation paths, documentation standards, service expectations, and communication practices
Serve as a senior point of escalation for complex, high-impact, or business-critical technical issues
Partner closely with Enterprise Support, Infrastructure, Network, Security, Identity, and other IT teams to ensure stations are aligned with enterprise tools, standards, and operating procedures
Partner with Media Technology, Broadcast Engineering, and station stakeholders to support and integrate broadcast-critical systems (e.g., ENPS, iNews, MAM, playout automation) across newsroom, master control, production, and related operational environments, serving as a key liaison to broadcast-adjacent teams
Oversee end-user support services across desktops, laptops, mobile devices, peripherals, printers, collaboration tools, and other local site technologies
Oversee operations and maintenance of the enterprise technology stack, including physical and virtual infrastructure (e.g., VMware, Nutanix), ensuring high availability, reliability, and performance
Strengthen incident and escalation management across station support operations, driving timely resolution and clear communication during critical events
Manage ITSM, including ticketing processes, SLA attainment, trend analysis, and continuous improvement, while designing and deploying end-to-end workflow automations across enterprise systems using modern SaaS orchestration platforms to replace manual, ticket-based processes.
Build and maintain standard operating procedures, knowledge articles, site documentation, escalation matrices, and support playbooks
Coordinate local network and infrastructure support activities in partnership with enterprise teams, including remote hands support, vendor dispatch, and site-level troubleshooting
Support identity and access operations in partnership with enterprise IAM teams, including troubleshooting SSO, MFA, account access, and device readiness across platforms such as Okta, and Microsoft Entra ID
Drive asset lifecycle management across stations, including inventory accuracy, refresh planning, deployment standards, spares, recovery, and disposal
Contribute directly as a hands-on technical leader by resolving higher-complexity issues, supporting rollouts, improving workflows, and modernizing support practices across the station footprint
Manage vendor relationships and coordinate external support providers where needed
Provide regular reporting to leadership on service health, recurring issues, site trends, risks, and opportunities for improvement
Develop and manage annual capital (CapEx) and operational (OpEx) budgets, and define a multi-year technology roadmap aligned with FOX Television Stations’ business objectives