Senior Manager, Enterprise IT

PowerSchool Group • Dallas, TX

5d

About The Position

PowerSchool is seeking a hands-on leader to lead Enterprise Technology services that support employees. The role balances strategy and execution, including team development, operational problem-solving, cross-functional partnership, and simplifying and automating work. It is responsible for the employee technology experience across IT service delivery, endpoint management, workplace technology, automation, asset lifecycle, and executive support. The successful candidate will lead a team delivering reliable, secure, and easy-to-use technology while continuously improving operations.

Requirements

• At least 8 years of progressive experience in enterprise IT, IT operations, workplace technology, end-user computing, infrastructure, or a related area.
• At least 3 years of experience leading and developing technical teams.
• Experience managing employee technology services in a distributed or multi-site organization.
• Strong understanding of IT service management and ITIL principles.
• Experience managing enterprise endpoints and device lifecycles using Microsoft Intune or a comparable platform.
• Working knowledge of Microsoft 365, identity and access management, endpoint security, and modern workplace technologies.
• Track record of improving operations through automation, standardization, self-service, and process improvement.
• Strong vendor-management and technology-cost-management skills.
• Excellent communication and judgment, with the ability to work effectively with technical teams, business leaders, and executives.

Nice To Haves

• Experience with Windows 365, Automox, Qualys, Azure, Microsoft Teams Rooms, or similar technologies.
• Experience with workflow automation, scripting, APIs, or AI-enabled IT support.
• ITIL, Microsoft, security, or endpoint-management certifications.

Responsibilities

• Lead, coach, and develop the Enterprise Technology team, establishing clear ownership, priorities, and service expectations.
• Own and continuously improve IT service management practices covering incidents, requests, problems, changes, onboarding, offboarding, and escalations.
• Oversee employee device lifecycles, including provisioning, deployment, support, refresh, recovery, and retirement.
• Ensure workplace and collaboration technologies are reliable, secure, and easy for employees to use.
• Partner with Security and Identity teams on endpoint security, access management, patching, vulnerability remediation, and compliance.
• Improve the employee technology experience through automation, self-service, documentation, and simpler, more consistent processes.
• Manage technology assets, vendors, licensing, and lifecycle planning with attention to service quality and cost effectiveness.
• Use service data and employee feedback to identify trends, prioritize improvements, and measure results.
• Partner with IT, Security, HR, Finance, Facilities, Procurement, and other teams to deliver technology solutions that support the business.
• Provide escalation support for executives and business-critical technology issues.

Benefits

• Comprehensive insurance coverage, including medical, dental, vision, pharmacy benefits, life insurance, and AD&D.
• Flexible Spending Accounts and Health Savings Accounts.
• Short-term disability and long-term disability.
• Comprehensive 401(k) plan.
• Generous parental leave.
• Unrestricted paid time off (Discretionary Time Off).
• Wellness Program, including ClassPass and Employee Assistance Program.
• Tuition reimbursement.
• Optional pet insurance, identity theft protection, student debt repayment program, and prepaid legal coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed