Senior Manager, Engineering

BigCommerce • Austin, TX

37d • Hybrid

About The Position

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you. At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. The Billing Platform Team is critical to this mission, building and maintaining the revenue-critical infrastructure that powers our platform’s growth. We are looking for a leader who thrives at building high-performing teams and is passionate about empowering engineers to build systems that balance aggressive product roadmaps with platform stability. BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.

Requirements

• 5-7+ years of experience building distributed systems in high-scale environments.
• We primarily utilize Ruby/Rails
• 4+ years of engineering management experience, with a track record of hiring, mentoring, and growing senior talent
• Strong advocate for quality, reliability, and operational excellence (e.g., observability, incident response)
• Ability to think iteratively, breaking complex billing problems into deployable pieces

Nice To Haves

• Experience managing SaaS or payment-related platforms is highly desirable
• Experience with billing/payment platforms (e.g., Zuora) or complex financial systems.
• Familiarity with GCP, RabbitMQ, and caching/data strategies.
• Experience leveraging AI/ML tools to improve engineering efficiency or business outcomes.
• BS/MS in Computer Science or equivalent practical experience.

Responsibilities

• Lead, hire, and mentor a high-caliber team of software engineers
• Drive the Billing Platform roadmap, balancing feature delivery with technical debt remediation
• Foster a culture of high trust, strong ownership, and continuous improvement.
• Partner with product management and cross-functional stakeholders to deliver scalable billing, pricing, and integration solutions
• Establish clear team objectives that align with BigCommerce’s strategic business goals

Benefits

• For candidates based in the Austin or Atlanta metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in-person collaboration.
• variable compensation (such as bonus or commission)
• equity
• benefits in accordance with local policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior