Senior Manager, Engineering Operations

Scotiabank•Toronto, ON

8d•Onsite

About The Position

The Customer Information Systems – Client Systems Domain is seeking a Senior Manager, Engineering Operations to lead reliability engineering, production operations, and development for core customer data platforms including mainframe and distributed systems. This role is accountable for leadership on “keep the lights on” operations, platform stability, and engineering improvements while leading SRE practices and mainframe development team. The role also supports modernization outcomes by embedding observability, automation, and engineering discipline into mainframe and distributed environments.

Requirements

10+ years of experience in software engineering, production support, or engineering operations roles in banking environment
Proven experience leading SRE, production support, or engineering operations teams in large-scale environments
Strong experience managing mission-critical platforms supporting high-volume customer systems
Deep experience with mainframe technologies including IMS, JCL, and legacy processing environments
Strong understanding of incident management, problem management, and service reliability frameworks
Hands-on experience with observability tools (e.g., Dynatrace, Splunk, Grafana) and log analysis
Experience with automation, scripting (Unix/Linux), and operational tooling
Experience supporting Java-based and distributed applications integrated with mainframe systems
Strong understanding of system performance, failure modes, and recovery strategies
Experience implementing SRE principles, SLOs, and reliability metrics
Strong knowledge of release management, change management, and production governance processes
Experience working in Agile and DevOps environments with CI/CD practices
Excellent stakeholder management and communication skills

Nice To Haves

Experience with customer data platforms such as MDM
Exposure to messaging and event-driven systems (Kafka, MQ)
Experience in mainframe modernization or hybrid architecture initiatives
Familiarity with cloud platforms and hybrid environments
Experience in financial services or regulated environments

Responsibilities

Lead and manage cross-functional teams including SREs, application support, and development teams supporting mainframe and distributed CIS platforms
Own end-to-end production stability, availability, and reliability of mission-critical customer data applications and ecosystem
Drive SRE practices including reliability engineering, incident management, problem management, and continuous improvement
Establish and enforce operational excellence standards including SLAs, SLOs, error budgets, and service health metrics
Lead major incident management, stakeholder communication, and post-incident reviews ensuring root cause remediation
Implement and mature observability practices including monitoring, logging, tracing, and alerting across platforms
Drive automation across deployments, recovery, failover, and operational workflows using scripting and infrastructure-as-code approaches
Oversee release management and ensure production readiness, post-release validation, and stabilization
Lead preventive maintenance strategies and platform reliability improvements to reduce incidents and improve recovery time
Own and improve development and reliability of mainframe platforms including IMS, JCL-based batch processes, and legacy mainframe systems
Support integration between mainframe and distributed systems, ensuring stability and performance across environments
Partner with other development teams such as API, ETL etc. to embed reliability, scalability, and operational considerations into design and build activities
Drive continuous improvement in production processes, tooling, and platform standardization
Ensure adherence to regulatory, compliance, and operational risk controls
Manage on-call rotations and ensure 24/7 support readiness for critical systems
Oversee resource planning, capacity management, and budget for operations and engineering support
Foster a high-performance culture focused on accountability, ownership, and operational discipline