Senior Manager, Engineering Continuous Improvement

GXO Logistics•Remote, OH

66d

About The Position

The Senior Manager, Solutions Engineering leads a team connecting Solution Design, Implementation, and Operations across GXO’s OmniChannel Retail and Ecommerce divisions. The role provides operational expertise throughout the customer lifecycle, from early-stage RFPs and solution assessments through implementation, site launch, go-live, and operational stabilization. It evaluates facility designs, process flows, staffing requirements, automation strategies, and operational risks while driving continuous improvement, cost savings, and productivity initiatives across the network.

Requirements

Bachelor’s degree in Engineering, Industrial Engineering, or equivalent related work or military experience.
8+ years of related work experience.
Strong knowledge and experience in Lean Manufacturing and/or Continuous Improvement.
Advanced analytical skills, including the ability to analyze complex data, processes, systems, and procedures.
Extensive knowledge of warehouse operations, supply chain management, and warehouse production environments.
Expertise in Warehouse Management Systems (WMS), supply chain automation, warehousing solutions, and production planning methodologies.
Strong knowledge of Lean Warehousing and warehouse/supply chain processes.
Experience using analytical and process improvement tools, including flow charts, Pareto charts, cause-and-effect diagrams, and run charts.
Excellent verbal and written communication skills, with the ability to present complex information clearly to varied audiences.
Advanced proficiency in Microsoft Office Suite.

Nice To Haves

Master’s degree in Engineering, Industrial Engineering, or a related field.
2+ years of leadership experience.
Experience owning the development, enhancement, and maintenance of end-to-end solutions and deliverables.
Experience using AutoCAD to develop facility layouts and detailed work areas.
Lean or Six Sigma Black Belt certification.
Expert data management and SQL skills.

Responsibilities

Lead Solutions Engineering activities across the RFP, implementation, and operational lifecycle, providing Operations input on facility design, productivity rates, automation strategies, staffing requirements, and other solution elements.
Provide subject-matter expertise on warehouse operations, labor requirements, WMS, automation capabilities, and operational constraints to ensure solutions are practical and executable.
Review proposed KPIs, SLAs, contractual requirements, solution assumptions, and cost models; identify and escalate risks that could affect operational performance.
Partner with Implementations, Operations, HR, Analytics, and customers during planning and implementation to validate assumptions, develop volume and headcount ramp plans, and align delivered solutions with designed solutions.
Lead Production Readiness Testing, develop solution-specific test cases, support User Acceptance Testing, and ensure KPI reporting is established before go-live.
Provide on-site support through site launch, go-live, and hypercare to help Operations teams stabilize performance and transition to full operational ownership.
Identify and lead continuous improvement initiatives that deliver cost savings, productivity improvements, process optimization, and other business improvements across the network.
Develop business cases; conduct root-cause analysis, time studies, simulations, pilots, and process improvement activities; and present recommendations and validated results to leadership and Finance.
Lead, coach, and develop a high-performing team, establishing expectations, accountability, performance goals, and career development opportunities.