Senior Manager, Engineering Continuous Improvement

GXO Logistics•Remote, OH

About The Position

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. As the Senior Manager, Solutions Engineering, you will lead a team that connects Solution Design, Implementation, and Operations across GXO's OmniChannel Retail and Ecommerce divisions. You will provide operational expertise throughout the customer lifecycle, from early-stage RFPs and solution assessments through implementation, site launch, go-live, and operational stabilization. You will lead teams in evaluating facility designs, process flows, staffing requirements, automation strategies, and operational risks while driving continuous improvement, cost savings, and productivity initiatives across the network.

Requirements

Bachelor's degree in Engineering, Industrial Engineering, or equivalent related work or military experience
8+ years of related work experience
Strong knowledge and experience in Lean Manufacturing and/or Continuous Improvement
Advanced analytical skills with the ability to analyze complex data, processes, systems, and procedures
Extensive knowledge of warehouse operations, supply chain management, and warehouse production environments
Expertise in Warehouse Management Systems (WMS), supply chain automation, warehousing solutions, and production planning methodologies
Strong knowledge of Lean Warehousing and warehouse/supply chain processes
Experience using analytical and process improvement tools, including flow charts, Pareto charts, cause-and-effect diagrams, and run charts
Excellent verbal and written communication skills with the ability to present complex information clearly to various audiences
Advanced proficiency in Microsoft Office Suite

Nice To Haves

Master's degree in Engineering, Industrial Engineering, or a related field
2+ years of leadership experience
Experience owning the development, enhancement, and maintenance of end-to-end solutions and deliverables
Experience using AutoCAD to develop facility layouts and detailed work areas
Lean or Six Sigma Black Belt certification
Expert data management and SQL skills

Responsibilities

Lead Solutions Engineering activities throughout the RFP, implementation, and operational lifecycle, providing Operations input on facility design, productivity rates, automation strategies, staffing requirements, and other key solution elements
Provide subject-matter expertise on warehouse operations, labor requirements, WMS, automation capabilities, and operational constraints to ensure solutions are practical and executable
Review proposed KPIs, SLAs, contractual requirements, solution assumptions, and cost models while identifying and escalating risks that could impact operational performance
Partner with Implementations, Operations, HR, Analytics, and customers during joint planning and implementation to validate assumptions, develop volume and headcount ramp plans, and ensure the solution delivered matches the solution designed
Lead Production Readiness Testing, develop solution-specific test cases, support User Acceptance Testing, and ensure KPI reporting is established prior to go-live
Provide on-site support through site launch, go-live, and hypercare, helping Operations teams stabilize performance and transition to full operational ownership
Identify and lead Continuous Improvement initiatives that deliver cost savings, productivity improvements, process optimization, and other business improvements across the network
Develop business cases, conduct root-cause analysis, time studies, simulations, pilots, and process improvement activities, and present recommendations and validated results to leadership and Finance
Lead, coach, and develop a high-performing team while establishing clear expectations, accountability, performance goals, and career development opportunities