Senior Manager, Education

REMAX•Denver, CO

1d•$80,000 - $101,000•Hybrid

About The Position

A Senior Education Manager at Motto Mortgage is responsible for the strategy, development, and delivery of multi-media education programs and events for Mortgage Broker-Owners, Mortgage Loan Originators, and other Motto customers. A Senior Product Education Manager works closely with the Motto Education Director, education team members, and other members of the Product Support Team to ensure accuracy of learning materials for the various mortgage origination and marketing technology systems provided to our franchisees. He or she should have proven experience in an educational or mortgage profession, knowledge of the mortgage business, and be available for 30% domestic travel.

Requirements

Minimum 5 years’ experience in a teaching or learning development role or job-related experience in the mortgage industry
Ideal candidate has been a professional corporate technology trainer and/or has extensive experience of mortgage origination, has the ability to transform business problems into course plans, and is driven by data-based decision making

Responsibilities

Design and deliver mortgage technology and product education for Motto Mortgage Brokers and Loan Originators, including education seminars (live and self-paced sessions), annual conference education events, and self-guided online learning tracks
Ability to see the bigger picture of all tasks required for a high-functioning, quality education team, and guide the team with prompt and effective feedback to ensure all tasks are completed with accuracy and timeliness: LMS management, Course creation, delivery, and content maintenance and management, Resource creation, delivery, and content maintenance and management, Ensure proper delivery of all courses and resources to all repositories, Quality/accuracy reviews, Clear and consistent team communication
Acquire and maintain working knowledge of the mortgage brokerage industry including the lifecycle of a loan, common loan programs, transaction types, transaction stakeholders, loan disclosures, major U.S. mortgage operators, roles of standard mortgage professionals, and key mortgage compliance requirements
Develop and regularly maintain learning materials for: annual education conference classes, monthly education sessions and webinars, self-paced courses and webinars, job aids, user guides, and other support documents, including the LOS, ad hoc custom education engagements requested by our franchisees, process-change communications
Serve as a host at education events including early morning arrival, warm welcoming of guests, and ensuring friendly engagement with trainees
Perform engagement analyses and review user feedback to identify opportunities for new learning programs
Run and distribute various reports on a recurring basis
Cross-train with other educators
Assist with other projects as assigned
Provide prompt, warm, and memorable customer service in all education requests and live webinars