Senior Manager, eCommerce Growth & Ancillary Revenue

Ticketmaster

17d

About The Position

Ticketmaster is looking for a strategic and driven Senior Manager to lead the development and execution of the commercial strategy for our Fan and Season Ticket Holder resale businesses. This high-impact role is responsible for shaping the future of how fans sell on our marketplace—owning key initiatives such as our instant offer program and driving critical growth objectives across a priority area of the business. You will lead the development of multi-year commercial strategies, partner closely with Product to influence roadmap priorities, and collaborate across the organization to bring initiatives to life. With oversight of a small, high-performing team, you’ll be expected to lead through data & storytelling, connect strategy to execution, and continuously optimize performance. This is a unique opportunity for a strong commercial leader to take ownership of a core business line and help shape the next chapter of Ticketmaster’s growth.

Requirements

• 7+ years of experience in strategy consulting, corporate strategy, or a similarly rigorous analytical role
• Bachelor’s degree in Business, Economics, Finance, Engineering, or a related analytical field
• Strong business acumen and strategic mindset; able to connect data insights to broader commercial objectives
• Proven ability to work independently in a fast-paced, results-oriented environment while managing multiple priorities
• Exceptional analytical and problem-solving skills, with the ability to synthesize complex data into clear, actionable recommendations
• Clear and confident communicator, with the ability to influence and partner with cross-functional stakeholders and senior leadership
• Willingness and ability to work from our Chicago office as needed
• Business Driver: Identify problems, develop meaningful solutions, and independently drive work forward with the support of related business functions
• Analytical Prowess: Get excited working with large data sets and be able to structure, high-quality analytical approaches to problem solving. Frame the answer in a straightforward and effective manner.
• Creative Thinker: Think outside the box, introduce novel solutions, think about “what’s next”, and challenge the status quo.
• Persuasive Storyteller: Share plans and insights effectively and concisely via high-impact presentations to drive business strategy and change behavior
• Collaborator: Communicate and collaborate cross-functionally across our team and a matrixed organization to help get buy-in and deliver key initiatives.

Responsibilities

• Own the commercial strategy, execution, and ongoing management of Fan and Season Ticket Holder resale business lines, including Ticketmaster’s instant offer program
• Define and prioritize multi-year business plans and support initiatives based on data-driven opportunity assessments
• Clearly communicate plans, findings, and recommendations to senior stakeholders to drive alignment and action
• Partner closely with Product to influence roadmap priorities and define business requirements
• Lead cross-functional collaboration with teams including pricing, marketing, operations, fan support, design, and finance to drive aligned execution
• Manage and mentor a small team to deliver high-impact insights and strategic recommendations
• Monitor key business and financial performance metrics; identify gaps, risks, and opportunities
• Optimize and evolve business strategy through continuous learning, market trend analysis, and performance diagnostics

Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match, stock reimbursement program
• New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Volunteer time off, crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level