eCommerce Growth Consultant

Caterpillar Inc.•Peoria, IL

1d•$112,710 - $169,060•Onsite

About The Position

As eCommerce Growth Consultant in the Electric Power Division, your work ensures that our customers are able to support their operations with acquiring the right part at the right time. Through providing increased customer and dealer visibility to our online ordering platforms, you will be able to ensure that no matter the size of the customer, there is an option to meet their needs. You will work closely with internal partners and dealers, to identify areas for growth and support field team execution.

Requirements

Four-year degree in business, economics, finance or a related field or equivalent experience.
Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Communicates the importance of customer needs/expectations and commits to resolving them. Researches and verifies customer needs and expectations. Solicits customer satisfaction feedback and acts on improvement opportunities. Helps link organizational objectives to customer needs and expectations. Meets regularly with customers to understand their wants, needs and expectations.
Working knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Applies an assigned technique for critical thinking in a decision-making process. Identifies, obtains, and organizes relevant data and ideas. Participates in documenting data, ideas, players, stakeholders, and processes. Recognizes, clarifies, and prioritizes concerns. Assists in assessing risks, benefits and consideration of alternatives.
Working knowledge and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups.
Working knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Provides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis. Alerts own team to problems in client satisfaction. Differentiates the roles and responsibilities in a business relationship. Works with clients to address critical issues and resolve major problems.
Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization. Describes the main technologies and tools used in similar or competing products or services. Identifies industry groups that would benefit from the organization's products and services. Identifies potential markets for the organization's products or services. Assesses the key components of an organization's business development plan.
Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Presents product, technology or service costs and benefits in reaction to prospect or customer requests. Describes general concepts, practices and benefits of value-based versus product selling. Documents proposed product/service solutions to be presented to potential customers. Pursues additional 'value selling' education or training to enhance traditional sales practices.

Nice To Haves

Previous experience with eCommerce platforms
Previous experience with Caterpillar eCommerce solutions
Previous experience in a field-facing role
Master’s degree in business administration or related field

Responsibilities

Working with the EP eCommerce Program Manager to execute on the developed eCommerce strategy.
Developing eCommerce growth plans for targeted global dealers and working with Electric Power sales execution teams to support the achievement of dealer-specific targets.
Driving eCommerce customer activations and the deployment of support programs with targeted global dealers.
Leading the prospecting of EP CAT Integrated Procurement (IP) customers and working with DSD & Dealer partners to grow CAT IP connections.
Operating as eCommerce SME / Level 3 support for ASRs and the Electric Power Digital Sales team.
Training dealers and customers in eCommerce solutions, including Parts.Cat.Com, Cat Central, and CAT IP demos to facilitate increased adoption.
Managing metrics, dashboards, and supporting management tools in place to monitor performance and determine opportunities for improvement.